Give your agents the right tools and data they need to manage every conversation — across channels — on a single screen.
Intelligently route cases from any channel to the right agent for the most efficient resolution based on skill set, availability, or capacity.
Capture and automate your workflows instantly with point-and-click tools — whether through a legacy UI, document, or image.
Empower both agents and customers to find the best answers and solve cases faster with Knowledge Management.
Improve agent productivity and customer satisfaction with articles recommendations based on machine learning.
Boost productivity, easily collaborate with experts, solve cases, and resolve incidents more efficiently with the Service Cloud for Slack app.
Bring the power of automated business processes right into Slack, improving your team's efficiency.
Continuously improve collaboration by monitoring swarm participation. Easily see the ongoing impact of swarming on key service metrics.
Stay one step ahead of major disruptions. Out of the box integrations help detect incidents and built-in automation speeds up response times.
Diagnose and resolve incidents faster by quickly identifying impacted assets and connecting the right experts at the right time in Slack.
Proactively notify customers before they reach out. Ensure agents and internal stakeholders are informed and empowered to address customer inquiries.
The simple CRM suite with marketing, sales, and service for small teams.
- Case Management
- Customizable Reports & Dashboards
- Knowledge Base
The CRM for service.
- Case Swarming
- Computer Telephony Integration (CTI)
- Omni-Channel Case Routing
The CRM for service with built-in AI.
- AI for Customer Service
- Self-Service Help Center
- Workflow Automation
The CRM for service with chat and 24/7 support.
- 24/7/365 support
- AI-powered Chatbots
The best of Salesforce for service.
- Robust generative & predictive AI
- Unify data & channels with Data Cloud and Tableau Analytics
- Slack collaboration & productivity
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Every customer is unique. Service Cloud definitely enables us to build a positive rapport with our customers, because we have everything in a single platform.Beau McDonaldMember Services Agent, GoHenry
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
Service Cloud is the most complete and connected platform. Service Cloud drives agent productivity and increases customer satisfaction by connecting support tools into one easy-to-use platform, that is integrated into the Salesforce platform, which results in a unified and effective customer experience.
Service Cloud is focused on customer service and support, enabling businesses to manage and resolve customer inquiries. Sales Cloud, on the other hand, is designed for sales teams to manage leads, opportunities, and customer relationships throughout the sales process.
Service Cloud is used by businesses of all sizes, across industries, around the world, that require customer service and support capabilities and are looking to streamline and enhance their customer service operations.
An agent console is a user interface within a customer service platform, like Service Cloud, that provides customer service agents with a centralized view of customer information, easy-to-use connected tools, and productivity workflows. It helps businesses by enabling agents to efficiently handle customer inquiries, access relevant data, and deliver personalized and efficient support.