Quickly deliver self-service at scale. Anytime. Anywhere.
Help customers find critical answers fast — on their terms. Connect your customers to everything from account information to
Quickly set a up a self-service help center.
Free up your agents from handling common questions or requests with a branded self-service help center. Easily embed knowledge articles and provide customers access to important data.
Quickly launch personalized portals and communities when your customers need them most.
Build beautifully branded, mobile-responsive portals and communities quickly and easily using Lightning Community Builder. It’s the low-code way to get started with drag-and-drop ease, so you’ll be up and running in no time.
Simplify self-service with step-by-step processes and end-to-end workflows.
Empower customers to resolve requests on their own — no agent required — by integrating Salesforce data into your portal and business processes. Want to check an account, pay a bill, or book an appointment? It’s all done in a flash.
Scale support with service embedded directly into your portal.
With Service Cloud integration, customers can access an agent via chat or submit a case online. And agents have a 360-degree view of that customer’s activities in the portal. So agents work more efficiently and keep customers happy.
Help customers help themselves, and each other.
Make it easy for customers to find answers in the community fast by automatically surfacing the information they need from multiple sources. Give access to groups, experts, and customer MVPs to keep them coming back.
Deliver a personalized customer experience using automation and chatbots.
Give your customers answers in real time. With Einstein, you can fine-tune content based on customer profiles, interests, and activities by highlighting relevant articles, answers, and experts. Plus collect case details and handle FAQs on chat before transferring to an agent.