Build rich, dynamic process automation for every step of the customer service experience.

Streamline the way customer service is delivered by using visual, point-and-click tools to design and deploy automated processes.

Design any process with drag-and-drop ease.

Easily design processes with a point-and-click interface that lets you orchestrate workflows, create and update records, log calls, send emails, integrate with third-party systems, and more.

Embed processes in engaging digital experiences.

Create a great customer service experience from self-service to the contact center by linking Lightning Components with processes designed in Salesforce.

Make complex service processes simple.

Help new agents onboard faster and ensure compliance with regulation by automating day-to-day processes. Recommend actions and guide agents through processes with dynamic screens that adapt as they move through each step of any process.

Deliver AI-powered contextual recommendations.

Surface the right offer at the right time in any self-service experience by combining your business rules and predictive models with Einstein Next Best Action. Unlock insights from both Salesforce data and 3rd-party data to deliver recommended actions, real-time, right in the agent workspace.

Automate integrations to boost productivity

Connect your data across systems. Streamline your workflows. Automate repetitive or manual tasks. That’s how you can help your team reach peak productivity.

Take a guided tour of the #1 platform for service.

Learn how Service Cloud helps you keep your customers happy with this walk-through of the product.

Customer Service Tools and Features from Salesforce