Deliver more efficient support by routing cases to the right agent using Omni-Channel Routing.

Help your managers and agents work faster. Route cases to the right agent based on their skillset and availability, and give your managers a bird's eye view of contact center activity. 

Route work more intelligently.

Automatically route cases, leads, or other work to the most appropriate, available employee. Distribute work based on skill set, availability, or workload. Always be sure high-priority work gets the immediate attention it needs.

Supercharge your agent efficiency.

Push cases and conversations from any channel directly into the agent workspace — even IoT signals. Give agents one place to talk to customers no matter what channel they use, whether it's messaging, chat, social, email, or voice. 

Help service managers manage their entire team.

Give your managers a bird's-eye view of their contact center activity, and let them monitor conversations between agents and customers and send helpful messages. Give your agents the ability to raise flags on conversations when they require assistance.

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Service Cloud App: Mobile Customer Service by Salesforce