Empower customers and employees with real-time, visual support.
Limit physical contact without sacrificing valuable customer face time. Visual Remote Assistant allows you to provide immediate assistance over video chat. So you can ensure a positive customer experience every time. Rely on the solution that scales to meet the changing demands of the market and your customers — all built on the #1 CRM.
Connect with interactive guidance
Troubleshoot issues from anywhere with real-time interactive guidance. Visual Remote Assistant provides tools like annotations, live pointer, and more.
Engage smarter with AI
Leverage AI-powered character recognition and scalable video. Stay connected even with low bandwidth.
Launch video sessions instantly
Resolve issues quickly by instantly launching video sessions in your web browser. Drive customer adoption and fast ROI with setup in as little as 24 hours.
Deliver a connected customer experience
Integrate all your customer service data into one agile platform. Connect data across your CRM with Service Cloud, Field Service, and even third-party systems — all on Customer 360.
Learn more about how Visual Remote Assistant can help your team cut costs and improve customer experience.