Empower customers and employees with real-time, visual support.

Limit physical contact without sacrificing valuable customer face time. Visual Remote Assistant allows you to provide immediate assistance over video chat. So you can ensure a positive customer experience every time. Rely on the solution that scales to meet the changing demands of the market and your customers — all built on the #1 CRM.
 
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Connect with interactive guidance

Troubleshoot issues from anywhere with real-time interactive guidance. Visual Remote Assistant provides tools like annotations, live pointer, and more.
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Engage smarter with AI

Leverage AI-powered character recognition and scalable video. Stay connected even with low bandwidth.
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Launch video sessions instantly

Resolve issues quickly by instantly launching video sessions in your web browser. Drive customer adoption and fast ROI with setup in as little as 24 hours.
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Deliver a connected customer experience

Integrate all your customer service data into one agile platform. Connect data across your CRM with Service Cloud, Field Service, and even third-party systems — all on Customer 360.
 

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