See what your frontline workforce can do with the power of Einstein GPT and Data Cloud. LEARN MORE >
Field Service
Boost productivity for your frontline workforce, lower operating costs, and transform your service experience with an end-to-end field service platform.
30% decrease in operations cost
Salesforce Customer Success Survey, 2022
Salesforce Customer Success Survey, 2022
Power efficient field service operations.
FEATURE
Mobile Worker Excellence
Increase productivity and ensure service consistency by connecting your front-line workforce to the right data and tools on the field. With the Field Service Mobile App, built on the Salesforce Platform and powered by AI and real-time data, mobile workers have access to guided workflows, knowledge, and industry features — on and offline.
FEATURE
Optimized Scheduling and Dispatching
Minimize operating costs by ensuring that the right resources with the right skills and the right tools are on the best routes. Quickly respond to dynamic requests and emergencies with automated scheduling and dispatching.
FEATURE
Intelligent Asset Service Management
Reduce downtime and improve service accuracy with a complete view of your assets with Data Cloud. Effectively monitor asset performance and predict asset failure to help proactively resolve customer issues.
Add On
Enhanced Service Delivery
Simplify your field service with automation and intelligence. Create custom workflows to automatically manage work orders based on entitlements. Get real-time insight into operations with configurable dashboards.
Add On
Real-Time Remote Assistance
Improve first-time fix rates by resolving issues from anywhere with live video. Connect customers and your frontline workforce with experts using augmented reality and interactive guidance.
Add On
Seamless Customer Engagement
Transform the field service experience with Self-Service. Enable customers to schedule their own appointments and improve customer satisfaction with real-time updates.
“With Salesforce & Field Service, we’re able to look at service end to end and enable AI and automation to be 20% more efficient”
Brad Beldon
CEO, Beldon Roofing
Increase frontline productivity. Increase revenue.
Salesforce Field Service helps your team do more with less. Read the Forrester Research Total Economic Impact report to see how four Trailblazers saw these benefits over a three-year period.
- 180% ROI increase
- 10-month payback
- $5.2 million in total benefits
Customer Service Software & Customer Support by Service Cloud
Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.