Field Service
Power your frontline workforce with Salesforce Field Service. Connect back-end operations with the field to increase productivity and meet customer expectations.
30% decrease in operations cost
Salesforce Customer Success Survey, 2022
Salesforce Customer Success Survey, 2022
Power efficient field service operations.
FEATURE
Scheduling and Route Optimization
Reduce travel times by tapping into automation to find the right resources with the right skills and the best route. Respond quickly to dynamic requests and emergencies with automated scheduling and dispatching.
FEATURE
Field Service Mobile App
Boost frontline productivity by connecting workers to the right data and tools. Built on the Salesforce Platform — with offline access to workflows, inventory, and industry features — your team will never miss a beat.
FEATURE
Asset Management
Extend the ROI of your assets with preventative maintenance. Effectively monitor asset performance, predict asset failure, and improve service accuracy.
Add On
Visual Remote Assistant
Increase first-time fix rates by resolving issues from anywhere with live video. Connect customers and frontline service teams with experts using augmented reality and interactive guidance.
Add On
Appointment Assistant
Boost productivity with Appointment Assistant by driving efficiencies in the field. Empower customers to schedule their own appointments and improve customer satisfaction with real-time updates.
With Service Cloud, we’re able to look at service end to end and enable AI and automation to drive more efficient and timely service”
Brad Beldon
CEO, Beldon Roofing
Increase frontline productivity. Increase revenue.
Salesforce Field Service helps your team do more with less. Read the Forrester Research Total Economic Impact report to see how four Trailblazers saw these benefits over a three-year period.
- 180% ROI increase
- 10-month payback
- $5.2 million in total benefits
Get started with efficient field service operations today.
Start a free trial of the world’s #1 service platform.
No credit card required. No software to install.
Customer Service Software & Customer Support by Service Cloud
Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.