Field Service

Power your frontline workforce with Salesforce Field Service. Connect back-end operations with the field to increase productivity and meet customer expectations.
 

Power efficient field service operations.

 
FEATURE

Scheduling and Route Optimization

Reduce travel times by tapping into automation to find the right resources with the right skills and the best route. Respond quickly to dynamic requests and emergencies with automated scheduling and dispatching.
 
FEATURE

Field Service Mobile App

Boost frontline productivity by connecting workers to the right data and tools. Built on the Salesforce Platform — with offline access to workflows, inventory, and industry features — your team will never miss a beat.
 
 
FEATURE

Asset Management

Extend the ROI of your assets with preventative maintenance. Effectively monitor asset performance, predict asset failure, and improve service accuracy.
Add On

Visual Remote Assistant

Increase first-time fix rates by resolving issues from anywhere with live video. Connect customers and frontline service teams with experts using augmented reality and interactive guidance.
 
Add On

Appointment Assistant

Boost productivity with Appointment Assistant by driving efficiencies in the field. Empower customers to schedule their own appointments and improve customer satisfaction with real-time updates.
 
 

With Service Cloud, we’re able to look at service end to end and enable AI and automation to drive more efficient and timely service”

Brad Beldon

CEO, Beldon Roofing
 

Increase frontline productivity. Increase revenue.

Salesforce Field Service helps your team do more with less. Read the Forrester Research Total Economic Impact report to see how four Trailblazers saw these benefits over a three-year period.

  • 180% ROI increase
  • 10-month payback
  • $5.2 million in total benefits
 
 
 
 

Get started with efficient field service operations today.

Start a free trial of the world’s #1 service platform.

No credit card required. No software to install.

 
 
 

Customer Service Software & Customer Support by Service Cloud