Service Cloud Lightning is designed to transform your company’s customer service functions. With a fast, easy-to-use console, your agents will close cases faster and make your customers happier in the process. With Lightning Console for Service feeding your agents a 360-degree view of the customer, everyone wins.
Meet customers where they are — on any channel, on any device. Service Cloud Lightning gives your agents the tools to engage with customers that are on the move. And soon, with Field Service Lightning, your reps in the field will be connected like never before. You’ll be able to intelligently schedule and dispatch work based on skills, availability, and location.
Delivering great service means delivering the right answers fast. Lightning Console for Service gives your agents everything they need, right at their fingertips, to solve cases faster. No toggling between screens or applications, Lightning Console provides a 360-degree view of each customer, their case histories, and solutions.
Customer service is increasingly becoming a data-driven function. With Service Cloud Lightning and Service Wave Analytics, you and your agents have better information, giving a better picture of your customers and their needs. And better data also powers better decision-making across your whole business.
High-quality, personalized customer service is a key differentiator in today’s marketplace. Service Cloud Lightning gives you unique tools like SOS, which is an in-app video feature that provides more personalized support. Communities give customers who prefer to tackle challenges on their own a great self-service option.