Scale service to deliver success now.
Maximize ROI and drive efficiency from the contact center to the field—on a single platform.
Reduce costs and drive efficiency with Service Cloud.
Scale every service process with automation.
Automate processes and empower teams to do more with less.
Personalize every engagement with AI.
Unify your data to humanize intelligent interactions and drive loyalty.
Connect service across channels in real time with Data Cloud.
Make your customers’ lives easier with connected experiences, from digital to the field.
Find success now with tools you need to scale your business.
FEATURE
Case Management
Create efficiency in high-touch service centers. Empower agents to solve cases 30% faster.*
FEATURE
Automation
Scale your service with automation and increase productivity with AI-powered workflows.
ADD-ON
Self-Service
Lower case volume by 30%* by helping customers find critical answers quickly on their own.
ADD-ON
Field Service
Deliver efficient field service operations and cut costs with mobile apps and scheduling.
ADD-ON
Digital Engagement
Deliver personalized service at scale with AI-powered chatbots to lower costs across every channel.
Feature
Productivity
Solve cases faster. Instantly connect the right people and information at the right time with Slack.
* 2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews across 10 countries.
Decrease support volume per customer by 26% across channels.*
*Salesforce Customer Success Metrics Survey, 2022.
Don’t take our word for it. Hear from happy customers.
Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.
Patrick Spence
CEO Sonos
Service Cloud has allowed us to deliver empathetic service at scale.
Teri Williams
COO, OneUnited Bank
Our partnership with Salesforce enables us to be closer to every single GE Appliances user.
Viren Shah
CDO, GE Appliances
Service Cloud connects companies with customers in a whole new way.
Find the best solution at a price that works for you.
Starter
Starter
Start fast with sales, service, and email outreach tools
$
25
USD/user/month*
(billed annually)
(billed annually)
Professional
Professional
Complete service CRM for teams of any size
$
75
USD/user/month*
(billed annually)
(billed annually)
Enterprise
Enterprise
Customizable CRM for comprehensive service
$
150
USD/user/month*
(billed annually)
(billed annually)
Unlimited
Unlimited
Unlimited CRM power
$
300
USD/user/month*
(billed annually)
(billed annually)
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
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Introducing the Service Suite.
Scale service fast with one suite of best-in-class support solutions.
Stay on top of the latest service trends.
Learn from over 8,000 customer service professionals worldwide in our annual State of Service report.
What’s new for Service Cloud?
Try it out.
Start your free trial of the world’s #1 service platform. No credit card required. No software to install.
Customer Service Software and Customer Support by Service Cloud
Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, prebuilt integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, prebuilt integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
