Scale service that customers love.

Get to the heart of service with connected, efficient, personalized experiences with the #1 customer service software.
 
 

Reduce costs while scaling your team with Service Cloud.

 

Connect every channel.

Make your customers’ lives easier. Provide consistent experiences from digital to the field.

Personalize every engagement.

Unify your data to humanize interactions and build loyalty.

Scale every process.

Automate processes and empower teams to do more with less.
 

Here's everything you need to scale your business.

 
 
FEATURE

Case Management

Create efficiency in high touch service centers by empowering agents to solve cases faster.
FEATURE

Automation

Scale your service with automation and increase productivity with AI-powered workflows.
FEATURE

Analytics

Deliver better customer service with insights from your customers and workforce.
 
ADD-ON

Self-Service

Simplify service, lower case volume, and help customers find critical answers fast.
ADD-ON

Field Service

Deliver efficient field service operations and cut costs with mobile apps and scheduling.
ADD-ON

Digital Engagement

Digitize the contact center and scale personalized service with AI-powered bots across every channel.
 
 

Don't take our word for it. Hear from happy customers.

 

Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.

Patrick Spence
CEO Sonos

Service Cloud has allowed us to deliver empathetic service at scale.

Teri Williams
COO, OneUnited Bank

By delivering an omni-channel experience, we’re putting our customers in the driver’s seat.

Shamim Mohammad
CIO, CarMax

Service Cloud customers are in good company.

 
 
 

Find the best solution at a price that works for you.

Essentials

All-in-one sales and support app*
$ 25
USD/user/month**
(billed annually)

Professional

Complete service CRM for teams of any size
$ 75
USD/user/month**
(billed annually)

Enterprise

Customizable CRM for comprehensive service
$ 150
USD/user/month**
(billed annually)

Unlimited

Unlimited CRM power
$ 300
USD/user/month**
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
 
 

Connect your Digital HQ for Service.

Collaborate faster to help more customers from anywhere.
 
 
 
Learn from over 7,000 customer service professionals worldwide in our annual State of Service report.
 
 
 
 

Try it out.

Start your free trial of the world’s #1 service platform. No credit card required. No software to install.
 
 

Customer Service Software and Customer Support by Service Cloud