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Scale now with AI + Data + CRM.

Personalize support across self-service, your contact center, and the field with the #1 CRM for customer service. Boost productivity and loyalty with built-in AI and real-time data.

Generate lifelong loyalty with Salesforce for Service.


Accelerate resolutions with trusted AI.

Unleash the power of generative AI so you can scale support faster and do more with less.

Supercharge CSAT with real-time personalization.

Unify your data in real time to tailor every interaction to the unique needs of your customers.

Unlock efficiency on one connected platform.

Connect every channel on one platform so you can create seamless experiences that reduce costs.

Become a customer company with the tools you need to scale your business.


Artificial Intelligence

Deliver faster, more personalized service with trusted AI built right into your CRM.


Lower case volume by 30%* by helping customers find critical answers quickly on their own.

Field Service

Deliver efficient field service operations and cut costs with mobile apps and scheduling.

Case Management

Empower agents to solve cases 30% faster with productivity tools and real-time data.*


Scale your service with automation and increase productivity with AI-powered workflows and Service Catalog.


Solve cases faster. Instantly connect the right people and information at the right time with Slack.
* 2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews across 10 countries.

Decrease support volume per customer by 26% across channels.*

Don’t take our word for it. Hear from happy customers.


Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.

Patrick Spence

CEO Sonos

Service Cloud has allowed us to deliver empathetic service at scale.

Teri Williams

COO, OneUnited Bank

Our partnership with Salesforce enables us to be closer to every single GE Appliances user.

Viren Shah

CDO, GE Appliances

Salesforce for Service connects companies with customers in a whole new way.


Find the best solution at a price that works for you.


Start fast with sales, service, and email outreach tools
$ 25
(billed annually)


Complete service CRM for teams of any size
$ 75
(billed annually)


Customizable CRM for comprehensive service
$ 150
(billed annually)


Unlimited CRM power
$ 300
(billed annually)
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.




Scale service fast with one suite of best-in-class support solutions.


What can Salesforce for Service do for you?

See how much you can save by delivering faster, more personalized service with automation and AI.

Try it out.

Start your free trial of the world’s #1 service platform. No credit card required. No software to install.

Customer Service Software and Customer Support by Service Cloud