Discover the innovations announced at the New York World Tour. Read the Press Release >

Scale service that customers love.

Scale service that customers love.

Demand for connected service is higher than ever before. Deliver complete customer service by connecting every channel, personalizing every engagement, and scaling every process.

Innovations designed with
customer service in mind.


Connect Every Channel

Create consistent experiences that delight customers and lower costs.

Personalize Every Engagement

Unify your data to humanize interactions and build loyalty.

Scale Every Process

Automate processes and empower teams to do more with less.

When work flows, satisfaction grows.

Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before.

See for yourself.

See how Service Cloud and Slack work together to deliver white glove support.

Make every customer feel understood.

Strengthen your customer relationships by adding that personal touch with help from Service Cloud. You’ll be able to:

  • Support customer interactions on any channel 
  • Automate business processes with intelligent workflows
  • Uplevel call center management with smart productivity tools
  • Get shared, actionable insight into every customer interaction
  • Drive revenue and upsell easier with the power of AI

Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.


Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.”



Foster deeper connections with digital service.

Wondering how to meet customer expectations every time, from anywhere? It happens naturally with Service Cloud.

Now you can:

  • Engage with customers on their favorite channels
  • Put all your digital interactions in one place
  • Serve customers faster with automated workflows
  • Scale support with AI-powered chatbots

Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.


Our digital transformation started with Salesforce, and the hard work and investments are paying off."

Ekta Chopra, Chief Digital Officer, e.l.f.


Get to the heart of connected field service.

Empower your teams to deliver a connected field service experience from the contact center to the field with the #1 scheduling tool that allows you to:

  • Safely complete jobs on the first in-person or virtual visit
  • Get jobs done faster with step-by-step guided flows
  • Automatically schedule the right person for the right jobs
  • Access data online and offline with the field service app

Your field service team can make customer engagement stronger than ever using Appointment Assistant. Give customers all the info they need in real time, like when their mobile worker will arrive, who to expect, and how long the appointment might take.


Salesforce Field Service is yet another game-changing piece of functionality within the Salesforce Platform.”

Kosta Arvanitis, Head of Technical Support, Breast & Skeletal Health, Hologic


Yes, service is changing. 7,000+ global service pros told us how.

Read the fourth edition of the State of Service report to learn about the trends shaping the industry.

See how companies are elevating customer service management with Service Cloud.



Start small or support your entire enterprise today. Find the best solution for your customers, whatever your business.



All-in-one sales and support app*
$ 25
(billed annually)


Complete service CRM for teams of any size
$ 75
(billed annually)


Customizable CRM for comprehensive service
$ 150
(billed annually)


Unlimited CRM power
$ 300
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

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