Scale service to deliver success now.

Maximize ROI and drive efficiency from the contact center to the field—on a single platform.
 
 

Reduce costs and drive efficiency with Service Cloud.

 

Scale every service process with automation.

Automate processes and empower teams to do more with less.

Personalize every engagement with AI.

Unify your data to humanize intelligent interactions and drive loyalty.

Connect service across channels in real time with Salesforce Genie Customer Data Cloud.

Make your customers’ lives easier with connected experiences, from digital to the field.
 

Find success now with tools you need to scale your business.

 
 
FEATURE

Case Management

Create efficiency in high-touch service centers. Empower agents to solve cases 30% faster.*
FEATURE

Automation

Scale your service with automation and increase productivity with AI-powered workflows.
ADD-ON

Self-Service

Lower case volume by 30%* by helping customers find critical answers quickly on their own.
 
ADD-ON

Field Service

Deliver efficient field service operations and cut costs with mobile apps and scheduling.
ADD-ON

Digital Engagement

Deliver personalized service at scale with AI-powered chatbots to lower costs across every channel.
Product

Digitize the Contact Center

Reduce costs with your contact center on one platform.
* 2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews across 10 countries.
 
 
 

Decrease support volume per customer by 26% across channels.*

Don’t take our word for it. Hear from happy customers.

 

Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.

Patrick Spence

CEO Sonos

Service Cloud has allowed us to deliver empathetic service at scale.

Teri Williams

COO, OneUnited Bank

Our partnership with Salesforce enables us to be closer to every single GE Appliances user.

Viren Shah

CDO, GE Appliances

Service Cloud connects companies with customers in a whole new way.

 
 
 

Find the best solution at a price that works for you.

Essentials

All-in-one sales and support app*
$ 25
USD/user/month**
(billed annually)

Professional

Complete service CRM for teams of any size
$ 75
USD/user/month**
(billed annually)

Enterprise

Customizable CRM for comprehensive service
$ 150
USD/user/month**
(billed annually)

Unlimited

Unlimited CRM power
$ 300
USD/user/month**
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and is subject to change. Contact a sales representative for detailed pricing information.

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What can Service Cloud do for you?

See how much you can save by delivering faster, more personalized service with automation and AI.
 
 
 

Connect your Digital HQ for Service.

Collaborate faster to help more customers from anywhere.
 
Learn from over 8,000 customer service professionals worldwide in our annual State of Service report.
 
 
 
 

Try it out.

Start your free trial of the world’s #1 service platform. No credit card required. No software to install.
 
 

Customer Service Software and Customer Support by Service Cloud