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Scale service to deliver success now.

Maximize ROI and drive efficiency from the contact center to the field—on a single platform.

Reduce costs and drive efficiency with Service Cloud.


Scale every service process with automation.

Automate processes and empower teams to do more with less.

Personalize every engagement with AI.

Unify your data to humanize intelligent interactions and drive loyalty.

Connect service across channels in real time with Data Cloud.

Make your customers’ lives easier with connected experiences, from digital to the field.

Find success now with tools you need to scale your business.


Case Management

Create efficiency in high-touch service centers. Empower agents to solve cases 30% faster.*


Scale your service with automation and increase productivity with AI-powered workflows.


Lower case volume by 30%* by helping customers find critical answers quickly on their own.

Field Service

Deliver efficient field service operations and cut costs with mobile apps and scheduling.

Digital Engagement

Deliver personalized service at scale with AI-powered chatbots to lower costs across every channel.


Solve cases faster. Instantly connect the right people and information at the right time with Slack.
* 2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews across 10 countries.

Decrease support volume per customer by 26% across channels.*

Don’t take our word for it. Hear from happy customers.


Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.

Patrick Spence

CEO Sonos

Service Cloud has allowed us to deliver empathetic service at scale.

Teri Williams

COO, OneUnited Bank

Our partnership with Salesforce enables us to be closer to every single GE Appliances user.

Viren Shah

CDO, GE Appliances

Service Cloud connects companies with customers in a whole new way.


Find the best solution at a price that works for you.


Start fast with sales, service, and email outreach tools
$ 25
(billed annually)


Complete service CRM for teams of any size
$ 75
(billed annually)


Customizable CRM for comprehensive service
$ 150
(billed annually)


Unlimited CRM power
$ 300
(billed annually)
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.




Introducing the Service Suite.

Scale service fast with one suite of best-in-class support solutions.
Learn from over 8,000 customer service professionals worldwide in our annual State of Service report.

Try it out.

Start your free trial of the world’s #1 service platform. No credit card required. No software to install.

Customer Service Software and Customer Support by Service Cloud