Scale service that customers love.
Get to the heart of service with connected, efficient, personalized experiences with the #1 customer service software.
Reduce costs while scaling your team with Service Cloud.
Connect every channel.
Make your customers’ lives easier. Provide consistent experiences from digital to the field.
Personalize every engagement.
Unify your data to humanize interactions and build loyalty.
Scale every process.
Automate processes and empower teams to do more with less.
Here's everything you need to scale your business.
FEATURE
Case Management
Create efficiency in high touch service centers by empowering agents to solve cases faster.
FEATURE
Automation
Scale your service with automation and increase productivity with AI-powered workflows.
FEATURE
Analytics
Deliver better customer service with insights from your customers and workforce.
ADD-ON
Self-Service
Simplify service, lower case volume, and help customers find critical answers fast.
ADD-ON
Field Service
Deliver efficient field service operations and cut costs with mobile apps and scheduling.
ADD-ON
Digital Engagement
Digitize the contact center and scale personalized service with AI-powered bots across every channel.
Don't take our word for it. Hear from happy customers.
Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.
Patrick Spence
CEO Sonos
CEO Sonos
Service Cloud has allowed us to deliver empathetic service at scale.
Teri Williams
COO, OneUnited Bank
COO, OneUnited Bank
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By delivering an omni-channel experience, we’re putting our customers in the driver’s seat.
Shamim Mohammad
CIO, CarMax
CIO, CarMax
Service Cloud customers are in good company.
Find the best solution at a price that works for you.
Essentials
Essentials
All-in-one sales and support app*
$
25
USD/user/month**
(billed annually)
(billed annually)
Professional
Professional
Complete service CRM for teams of any size
$
75
USD/user/month**
(billed annually)
(billed annually)
Enterprise
Enterprise
Customizable CRM for comprehensive service
$
150
USD/user/month**
(billed annually)
(billed annually)
Unlimited
Unlimited
Unlimited CRM power
$
300
USD/user/month**
(billed annually)
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Connect your Digital HQ for Service.
Collaborate faster to help more customers from anywhere.
Stay on top of the latest service trends.
Learn from over 7,000 customer service professionals worldwide in our annual State of Service report.
What's new for Service Cloud?
Try it out.
Start your free trial of the world’s #1 service platform. No credit card required. No software to install.
Customer Service Software and Customer Support by Service Cloud
Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, prebuilt integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, prebuilt integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.