Service Cloud Pricing
Essentials
Professional
Enterprise
Unlimited
Essentials
Essentials
Professional
Professional
Enterprise
Enterprise
(billed annually)
Essentials
Professional
Enterprise
Unlimited
Essentials
Essentials
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Lead-Contact Account Management
1 custom app per org Service Console Apps
Knowledge (Read-Only)
Omni-Channel Routing (Basic)
Omni-Channel Supervisor
Knowledge (Read-Write)
Computer Telephony Integration (CTI)
Phone
Limited functionality Chat (Live Agent)
Next Best Action
Help Center
Customizable Reports and Dashboards
Opportunity Tracking
Task Management, Activity Feed
Next Best Action
Email Integration with Outlook
Google Apps Integration
Lightning App Builder
AppExchange App Integration
Email Templates
Data Storage Per User
File Storage Per User
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
Professional
Professional
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Lead-Contact Account Management
1 custom app per org Service Console Apps
Knowledge (Read-Only)
Omni-Channel Routing (Basic)
Omni-Channel Supervisor
Additional $75 USD/user/month Knowledge (Read-Write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service Contracts and Entitlements
Next Best Action
Work Order Management
Asset Management and Product Tracking
Customizable Reports and Dashboards
Opportunity Tracking
Task Management, Activity Feed
Next Best Action
Email Integration with Outlook
Google Apps Integration
Additional $25 USD/user/month Web Services API
Custom Profiles and Page Layouts
Lightning App Builder
AppExchange App Integration
Email Templates
Data Storage Per User
File Storage Per User
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
Unlimited Custom Applications
Developer Sandbox
Available for purchase Developer Pro Sandbox
2 roles per org Roles and Permissions
3 types per object Record Types (Per Object)
Enterprise
Enterprise
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Lead-Contact Account Management
Service Console Apps
Knowledge (Read-Only)
Omni-Channel Routing (Basic)
Omni-Channel Supervisor
Additional $75 USD/user/month Knowledge (Read-Write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service Contracts and Entitlements
Advanced Case Management
Additional $75 USD/user/month Chat (Live Agent)
Next Best Action
Help Center
Work Order Management
Asset Management and Product Tracking
Customizable Reports and Dashboards
Advanced Reporting Features
Opportunity Tracking
Task Management, Activity Feed
Next Best Action
Offline Access
Email Integration with Outlook
Google Apps Integration
Web Services API
Custom Profiles and Page Layouts
Lightning App Builder
AppExchange App Integration
Email Templates
Data Storage Per User
File Storage Per User
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited Custom Applications
Developer Sandbox
Available for purchase Developer Pro Sandbox
Roles and Permissions
Record Types (Per Object)
Available for purchase Full Sandbox
1 partial sandbox included per org Partial Sandbox
Salesforce Identity
Workflow and Approval
Unlimited
Unlimited
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Lead-Contact Account Management
Service Console Apps
Knowledge (Read-Only)
Omni-Channel Routing (Basic)
Omni-Channel Supervisor
Knowledge (Read-Write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service Contracts and Entitlements
Advanced Case Management
Chat (Live Agent)
Next Best Action
Help Center
Work Order Management
Asset Management and Product Tracking
Customizable Reports and Dashboards
Advanced Reporting Features
Opportunity Tracking
Task Management, Activity Feed
Next Best Action
Offline Access
Email Integration with Outlook
Google Apps Integration
Web Services API
Custom Profiles and Page Layouts
Lightning App Builder
AppExchange App Integration
Email Templates
Data Storage Per User
File Storage Per User
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited Custom Applications
Developer Sandbox
Developer Pro Sandbox
Roles and Permissions
Record Types (Per Object)
1 Full Sandbox included per org Full Sandbox
1 partial sandbox included per org Partial Sandbox
Salesforce Identity
Workflow and Approval
Compare editions and top features.
Explore all features.
Support and success plans
Extend your capabilities with add-ons.
Field Service
Starting at
$50
USD/user/month**
(billed annually)
Digital Engagement
$75
USD/user/month**
(billed annually)
Service Cloud Einstein
$50
USD/user/month**
(billed annually)
Service Cloud Voice
Starting at
$75
for 750 Platform Minutes
USD/user/month**
(billed annually)
Visual Remote Assistant
$50
USD/user/month**
(billed annually)
Emergency Program Management
$50
USD/user/month**
(billed annually)
Einstein Conversation Insights
Starting at
$50
USD/user/month**
(billed annually)
Self-Service
$5 |
OR |
USD/member/month** |
$2 |
|
USD/login/month** |
myTrailhead
$25
USD/user/month**
(billed annually)
Salesforce Maps
Starting at
$75
USD/user/month**
(billed annually)
Workforce Engagement
Starting at
$50
USD/user/month**
(billed annually)
Quip
$100
USD/user/month**
(billed annually)
MuleSoft Composer for Salesforce
Starting at
$27,000
USD/year**
(billed annually)
Service Cloud Pricing FAQ
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
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Service Cloud Pricing from Salesforce
All pricing plans include the following customer service tools: case management, Contact & lead management, web & email case capture, automatic case assignment & queue management, auto-response emails, escalation & routing, dashboards & reports, email integration, phone system integration, process automation, and mobile apps.
Lightning Professional: Complete service CRM
Lightning Enterprise: Customization, workflows & approvals, enterprise analytics
Lightning Unlimited: Unlimited customization, knowledge base, 24/7 support, online training
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