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Service Cloud Pricing

Engage every customer using all the features in the #1 platform for service.

All-in-one sales and support app*

$ 25

USD/user/month**
(billed annually)

Try for free

Complete service CRM for teams of any size

$ 75

USD/user/month**
(billed annually)

Try for free

See all features.

Case Management

Service Console App(s)

Knowledge

Telephony Integration (CTI)

Complete service CRM for teams of any size

$ 75

USD/user/month**
(billed annually)

Try for free

See Features

See all features.

Case Management

Service Console App(s)

Knowledge

Service Contracts and Entitlements

Telephony Integration (CTI)

See all features.

Case Management

Service Console App(s)

Knowledge

Service Contracts and Entitlements

Telephony Integration (CTI)

Web Services API

Unlimited CRM power

$ 300

USD/user/month**
(billed annually)

Try for free

See Features

See all features.

Case Management

Service Console App(s)

Knowledge

Service Contracts and Entitlements

Telephony Integration (CTI)

Web Services API

Premier Success Plan

LIMITED TIME OFFER

Service Efficiency Bundle

Reduce costs and save up to 60% on a single platform.

LIMITED TIME OFFER

Service Efficiency Bundle

Reduce costs and save up to 60% on a single platform.

LIMITED TIME OFFER

Service Efficiency Bundle

Reduce costs and save up to 60% on a single platform.

Savings based on promotional pricing against estimated average prices of comparable solutions on a per user per month basis. Offer open until 12/31/22 and subject to change. Exclusions apply.

Compare editions and top features.

Try for Free

Essentials

$ 25

USD/user/month**

Professional

$ 75

USD/user/month**

Enterprise

$ 150

USD/user/month**

Unlimited

$ 300

USD/user/month**

Case Management

Service Console App(s)

Knowledge

Service Contracts and Entitlements

Telephony Integration (CTI)

Web Services API

Premier Success Plan

Explore all features.

+ EXPAND ALL - COLLAPSE ALL

Try for Free

Essentials

$ 25

USD/user/month**

Professional

$ 75

USD/user/month**

Enterprise

$ 150

USD/user/month**

Unlimited

$ 300

USD/user/month**

Collaborate across your company.

Chatter

Salesforce Mobile App

Files

Topics and Recommendations

Equip every agent with productivity tools.

Case Auto-Assignment

Web and Email Case Capture

Case Email Auto-Response

Case Escalation Rules and Queues

Lead-Contact Account Management

Service Console Apps

1 custom app per org

Knowledge (Read-Only)

Omni-Channel Routing (Basic)

Omni-Channel Supervisor

Knowledge (Read-Write)

Additional $75 USD/user/month

Case Milestone Tracker

Computer Telephony Integration (CTI)

Phone

Orders Management

Service Contracts and Entitlements

Advanced Case Management

Personalize the service experience with digital engagement.

Chat (Live Agent)

Limited functionality

Additional $75 USD/user/month

Empower customers with self-service.

Next Best Action

Help Center

Transform field service operations.

Work Order Management

Asset Management and Product Tracking

Get real-time business insights.

Customizable Reports and Dashboards

Advanced Reporting Features

Cross-sell and upsell more easily.

Opportunity Tracking

Task Management, Activity Feed

Next Best Action

Offline Access

Connect service info to any app.

Email Integration with Outlook

Google Apps Integration

Web Services API

Additional $25 USD/user/month

Customize and automate processes.

Custom Profiles and Page Layouts

Lightning App Builder

AppExchange App Integration

Email Templates

Data Storage Per User

File Storage Per User

Lightning Flow Automation (Flow + Process Builder)

5 processes & 5 flows per org

Unlimited

Unlimited Custom Applications

Developer Sandbox

Developer Pro Sandbox

Available for purchase

Roles and Permissions

2 roles per org

Record Types (Per Object)

3 types per object

Full Sandbox

Available for purchase

1 Full Sandbox included per org

Partial Sandbox

1 partial sandbox included per org

Salesforce Identity

Workflow and Approval

Download the Full Edition Comparison Chart

View all add-ons

Support and success plans

Included Support:

Every license includes two-day response time, our customer support community, interactive webinars, events, guided journeys, and more.

Additional Support:

Our Premier and Signature Success plans offer increased support for additional fees, with features like 24/7 support and expert coaching sessions.

Explore all plans

Extend your capabilities with add-ons.

Field Service Software Pricing

Field Service

Easily manage all the challenges of today’s mobile operations.

Starting at

$50

USD/user/month**
(billed annually)

Learn about Field Service

AVAILABLE WITH: ENTERPRISE AND ABOVE

Editions & Pricing - Service Cloud Digital Engagement

Digital Engagement

Reach customers across every digital channel.

$75

USD/user/month**
(billed annually)

Learn about Digital Engagement

AVAILABLE WITH: ENTERPRISE AND ABOVE

Editions & Pricing - Service Cloud Einstein

Service Cloud Einstein

Deliver smarter service with artificial intelligence and out-of-the-box analytics.

$50

USD/user/month**
(billed annually)

Learn about Service Cloud Einstein

AVAILABLE WITH: ENTERPRISE AND ABOVE

Service Cloud Voice with Amazon Connect Pricing

Service Cloud Voice

Natively integrate cloud telephony into your Customer 360 solution.

Starting at

$75

for 750 Platform Minutes
USD/user/month**
(billed annually)

Learn about Service Cloud Voice

Editions & Pricing - Sales Enablement

myTrailhead

Empower your teams to learn with an on-demand gamified platform.

$25

USD/user/month**
(billed annually)

Learn about myTrailhead

AVAILABLE WITH: ENTERPRISE AND ABOVE

Editions & Pricing - Salesforce Maps

Salesforce Maps

Location-based intelligence to optimize your customer engagement.

Starting at

$75

USD/user/month**
(billed annually)

Learn about Salesforce Maps

AVAILABLE WITH: PROFESSIONAL AND ABOVE

Editions & Pricing - Contact Center Pricing

Salesforce Contact Center

One simple package to transform your contact center.

$150

USD/user/month**
(billed annually)

Learn about Salesforce Contact Center

Find Pricing on Salesforce's Community Self-Service Portal

Self-Service

Deliver a completely connected self-service experience with Customer Community.

$5	OR
USD/member/month** (billed annually)

$2
USD/login/month** (billed annually)

Learn about Self-Service

AVAILABLE WITH: ENTERPRISE AND ABOVE

Quip Pricing Plans & Editions

Quip

Reimagine sales and service with real-time data and built-in collaboration.

$100

USD/user/month**
(billed annually)

Learn about Quip

AVAILABLE WITH: PROFESSIONAL AND ABOVE

Editions & Pricing - MuleSoft Composer for Salesforce

MuleSoft Composer for Salesforce

Easily connect apps and data to Salesforce with clicks, not code.

Starting at

$27,000

USD/year**
(billed annually)

Learn about MuleSoft Composer for Salesforce

Editions & Pricing - Visual Remote Assistance

Visual Remote Assistant

Engage customers and employees anywhere with real-time, visual support.

$50

USD/user/month**
(billed annually)

Learn about Visual Remote Assistant

Emergency Response Management for Public Sector Pricing

Emergency Program Management

Accelerate emergency program requests from intake through resolution.

$50

USD/user/month**
(billed annually)

Learn about Emergency Program Management

Editions & Pricing - Einstein Conversation Insights

Einstein Conversation Insights

Track conversational insights, like keywords, talk tracks, and more.

Starting at

$50

USD/user/month**
(billed annually)

Learn about ECI

Service Cloud Pricing FAQ

Are there upfront costs or additional fees?

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-667-6389 to discuss exactly what kind of products you’re looking to add and how we can help.

What if my business priorities and product needs have changed?

We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-667-6389 to discuss options.

Do Salesforce products integrate with outside applications and systems?

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

What support and service packages are available?

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.

Can I pay monthly?

You can purchase licenses of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial. All other subscriptions are generally paid annually in advance.

How long are your contracts?

Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.

Can I upgrade at any time? Can I add more products later on?

You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-667-6389 to see what works for your business.

* Essentials edition good for up to 10 users.

** This edition requires an annual contract. Monthly pricing available on Essentials edition.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Start a free trial of the world’s #1 service solution. No credit card required. No software to install.

Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps.

Try for free

OR CALL CALL US 1-800-667-6398

Service Cloud Pricing from Salesforce

Salesforce offers three customer service software pricing plans for Service Cloud, the support platform that satisfies customers and improves service team productivity.
All pricing plans include the following customer service tools: case management, Contact & lead management, web & email case capture, automatic case assignment & queue management, auto-response emails, escalation & routing, dashboards & reports, email integration, phone system integration, process automation, and mobile apps.

Lightning Professional: Complete service CRM
Lightning Enterprise: Customization, workflows & approvals, enterprise analytics
Lightning Unlimited: Unlimited customization, knowledge base, 24/7 support, online training

B2C CRM for Improved Customer Satisfaction :Effectively track and record customer data to coordinate company resources for providing a better customer experience.

Improve Customer Service: Avoid small missteps that can have big ramifications for your business.

Types of Customer Service Tools:Ensure that your service experience will seamlessly scale as you grow.

What is Customer Service?: Customer support is more than just providing answers - it’s an important part of the promise your brand makes to its customers.

Customer Service Solutions: As you evaluate help desk solutions, think about these six must-have features and what benefits they could have for your business.

Why is Customer Service Important?: Great customer service needs to be a part of your company DNA from day one.

Customer Service Best Practices : Keep your clients' top priorities in focus with these customer service best practices.

Customer Service Goals: Understand how defining customer service metrics help to set a baseline of what’s an exceptional level of customer satisfaction and how to improve.

Important Customer Service Skills: See the top 15 skills your service reps need to get the job done.

Field Service Management: SConfused by field service management? No need to be find out what it is and how to use it.

Service Cloud Pricing

Essentials

Professional

Enterprise

Unlimited

Essentials

Essentials

Professional

Professional

Enterprise

Enterprise

Unlimited

Unlimited

Essentials

Professional

Enterprise

Unlimited

Essentials

Essentials

See all features.

Professional

Professional

See all features.

Enterprise

Enterprise

See all features.

Unlimited

Unlimited

See all features.

Service Efficiency Bundle

Service Efficiency Bundle

Service Efficiency Bundle

Compare editions and top features.

Explore all features.

Collaborate across your company.

Equip every agent with productivity tools.

Personalize the service experience with digital engagement.

Empower customers with self-service.

Transform field service operations.

Get real-time business insights.

Cross-sell and upsell more easily.

Connect service info to any app.

Customize and automate processes.

Support and success plans

Included Support:

Additional Support:

Extend your capabilities with add-ons.

Field Service

Digital Engagement

Service Cloud Einstein

Service Cloud Pricing FAQ

Are there upfront costs or additional fees?

What if my business priorities and product needs have changed?

Do Salesforce products integrate with outside applications and systems?

What support and service packages are available?

Can I pay monthly?

How long are your contracts?

Can I upgrade at any time? Can I add more products later on?

Start a free trial of the world’s #1 service solution. No credit card required. No software to install.

Service Cloud Pricing from Salesforce

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