Service Cloud Pricing
Starter
Professional
Enterprise
Unlimited
Starter
Starter
(billed annually)
Professional
Professional
Enterprise
Enterprise
(billed annually)
Starter
Professional
Enterprise
Unlimited
Starter
Starter
(billed annually)
Case Management
Knowledge Management
Professional
Professional
(billed annually)
Case Management
Service Console App(s)
Service Contracts and Entitlements
Computer Telephony Integration (CTI)
Enterprise
Enterprise
(billed annually)
Case Management
Service Console App(s)
Service Contracts and Entitlements
Computer Telephony Integration (CTI)
Web Services API
Unlimited
Unlimited
(billed annually)
Case Management
Service Console App(s)
Knowledge Management
Service Contracts and Entitlements
Computer Telephony Integration (CTI)
Web Services API
Premier Success Plan
Introducing the Service Suite.
Compare editions and top features.
Explore all features.
Support and Success plans
Extend your capabilities with add-ons.
Field Service
Starting at
$50
USD/user/month**
(billed annually)
Digital Engagement
$75
USD/user/month**
(billed annually)
Service Cloud Einstein
$50
USD/user/month**
(billed annually)
Service Cloud Voice
Starting at
$75
for 750 Platform Minutes
USD/user/month**
(billed annually)
myTrailhead
$25
USD/user/month**
(billed annually)
Salesforce Maps
Starting at
$75
USD/user/month**
(billed annually)
Salesforce Contact Center
$150
USD/user/month**
(billed annually)
Self-Service
$5 |
OR |
USD/member/month** |
$2 |
|
USD/login/month** |
Quip
$100
USD/user/month**
(billed annually)
MuleSoft Composer for Salesforce
Starting at
$27,000
USD/year**
(billed annually)
Visual Remote Assistant
$50
USD/user/month**
(billed annually)
Emergency Program Management
$50
USD/user/month**
(billed annually)
Einstein Conversation Insights
Starting at
$50
USD/user/month**
(billed annually)
Service Cloud Pricing FAQ
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
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Service Cloud Pricing from Salesforce
All pricing plans include the following customer service tools: case management, Contact & lead management, web & email case capture, automatic case assignment & queue management, auto-response emails, escalation & routing, dashboards & reports, email integration, phone system integration, process automation, and mobile apps.
Lightning Professional: Complete service CRM
Lightning Enterprise: Customization, workflows & approvals, enterprise analytics
Lightning Unlimited: Unlimited customization, knowledge base, 24/7 support, online training
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Why is Customer Service Important?: Great customer service needs to be a part of your company DNA from day one.
Customer Service Best Practices : Keep your clients' top priorities in focus with these customer service best practices.
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Important Customer Service Skills: See the top 15 skills your service reps need to get the job done.
Field Service Management: SConfused by field service management? No need to be find out what it is and how to use it.