The pillars that are driving a superior customer service experience are changing. It used to be that just answering a customer’s question correctly and in a somewhat timely manner would cut it — but in 2017 that’s not so. Your customers carry more devices, and are more connected, informed and empowered. Today’s ultra-smart customer demands connected, seamless interactions, experiences where they can choose the service that best suits their needs and consistently offers personalized journeys across all devices. More often than not, the future of business success often depends on whether companies can deliver on those expectations.
That’s why we’ve created this e-book — to help you connect to your customers and deliver the tailored customer experiences that they expect. We asked expert service members of our Success Community for their best tips and tricks on delivering next-generation customer service. From boosting agent productivity to enabling a premier self-service experience, here are 25 tips that will make sure that you transform your team into a world-class service organization