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Frost & Sullivan Solutions Spotlight: Salesforce LiveMessage
Today, text messaging is the #1 activity on mobile phones. 64% of consumers prefer texting over voice as a customer service channel. Why? Because it offers the same kind of immediate, personal conversations that they have with friends and family.
Frost & Sullivan shines the spotlight on LiveMessage two-way messaging. They show you how to start a whole new conversation with customers. See how you can delight your customers with a quick and easy experience using any messaging app. And find out how your agents can work more efficiently (and increase your ROI), while creating stronger relationships with every customer.