Improving the Customer Experience with Service Cloud

What is Service Cloud?

Service Cloud is the world’s #1 customer service software and support application that empowers companies to deliver world-class customer service. Across every channel — whether it’s email, phone, chat, messaging, self-service, IoT or in person — Service Cloud enables companies to put the customer at the heart of every service moment and deliver personalized experiences.

Tap into best practice content below to provide an exceptional customer experience.

Skill Up Your Customer Service Team

Build strong customer support teams that deliver a personalized and consistent customer experience. 

Optimize Tools for Agent Productivity and CSAT

Maximize technology to empower your employees and customers find answers faster

Maximize Support Team Efficiency

Drive productivity and measure key KPIs for customer service -- from small support teams to global call centers.

Use AI to Deliver Personalized Service

Transform the customer experience with AI to anticipate customer needs and make your agents smarter

Deliver Consistent Service in the Field

Empower your mobile workers and field employees to deliver great customer service.

Keep up with your support requests, whether you have hundreds of customers or hundreds of thousands

Get off shared inbox, provide answers faster, deliver smarter service in any channel, with the world's #1 customer support solution - no matter the size of your business.