Reimagine your customer self-service.

Today’s customers are mobile, digital, and connected in a big way. They want answers wherever they are, whenever they need them — fast. Make it easy for your customers to find information, manage their account, or connect with an agent effortlessly with Customer Community self-service communities and portals.  
 
 

Turn self-service into satisfied customers.

Most customers actually prefer to access information and find answers on their own over waiting on hold. Go figure. Customer Community allows them to perform business actions, and access knowledge articles, integrated from multiple back-end systems. So they can log in anywhere, access account info, pay a bill, make an appointment, and find the answers they need instantly, then move on.

Build a community, and your brand, fast.

It’s easy to create a stunning branded self-service community or portal with in Lighting Community Builder using drag-and-drop tools. And it’s accessible on any mobile device, tablet, or desktop, so you can deliver seamless self-service across channels, and your customers can connect with your business anywhere, anytime.  
 

Reduce agent case volume and costs.

Customers can find the information and resources they need without a call. So your service agents can spend less time answering redundant questions, and more time concentrating on more complex issues. And higher case deflection for agents results in a better bottom line for your business.   

Faster, smarter customer service starts with a free trial. (Yep, free.)

You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.