You never know how big your company will become, so you need a call center and help desk solution that can grow as fast as your business.

 
 

Most customers prefer a “self-service” approach to support, so information and advice should be easily accessible whenever and wherever customers want.

  • Make product information like best practices, how-tos, and FAQs available 24/7 with our knowledge base.

  • Collect the wisdom of evangelists and experts in our fully customizable online communities.

Customers want to be treated like people you know, so agents should know everything they can about the customer when they reach out for help.

  • Give agents a unified, customizable workspace where they can see customer profiles and interaction histories on our Lightning Console.

  • Centralize all support cases in the Lightning Console whether customers use the phone, email, social media, or any other channel.

Fast-growing companies need to maximize individual productivity, so give agents the tools and information necessary to solve problems the first time.

  • Put all the tools your agent’s need to resolve customer problems right at their fingertips with Service Cloud.

  • Manage availability in real-time and intelligently send cases to the right agents with our Omni-channel routing.

Customers seek help in lots of different ways—over the phone, email, mobile apps, or social networks, so you need a support system that handles them all.

  • Give customers a better, more personal support interaction by using the channel of their choice with Service Cloud.

  • Embed SOS, live chat, and other Snap-ins features into your mobile apps to instantly add customer support functions at the touch of a button.

See firsthand how Salesforce is revolutionizing customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.

OR CALL 1-800-667-6398