Turn big data into smart decisions with a complete, interactive picture of service performance. View key metrics like customer satisfaction and case handle time so you can fix inefficiencies, fast. Using the Service Wave Analytics app on any device can help you turn insight into action.
Boost productivity with built-in reports and dashboards. Access past performance and get instant updates to see exactly how your teams are performing. Track social customer responses, knowledge base use, and more in one place, then build reports right in Service Cloud to drive success.
The Service Cloud is a call center software, built on a SaaS model, that empowers your company to manage customer service in the cloud. Manage all aspects of your customer call center with Service Cloud by Salesforce.