Digital Engagement

Transform your contact center to grow customer engagement, drive productivity, and unlock revenue opportunities.

Connect with your customers on their preferred digital channels.

Customers shouldn't have to jump through hoops to reach your company. Make sure they can contact you the way they want over the channels they use most in their everyday life.

Shift the conversation away from “hold, please” with mobile messaging.

Reach your customers on their terms. Automate routine customer requests with Einstein Bots for SMS, WhatsApp, and Facebook Messenger.

Easily add AI-powered, live chat support to your sites and mobile apps.

Deliver faster customer support with proactive chat invitations. Easily solve routine requests with an intelligent chatbot, or route to an agent for more complicated issues.

Help customers quickly find answers on their own using a portal or self-service community.

Scale your support by deflecting those common, yet time-consuming, cases with beautifully branded, always-on, and completely connected self-service experiences.

Supercharge your team and scale your support with AI-powered chatbots.

Increase agent productivity by deflecting routine customer requests with Einstein Bots, chatbots powered by artificial intelligence. For more complex cases, bots can reduce wait times by collecting and qualifying customer information upfront for a quick and seamless hand off.

Maximize agent productivity by managing every case on a single screen.

Deliver a cohesive experience with Service Cloud Lightning Console. Automatically assign cases to the right agents with omni-channel routing, and see every channel — including email, social, and SMS — on a single, 360-degree dashboard.

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