Drive productivity with all-new Slack integrations for Customer 360.

Build your digital HQ with more flexible, inclusive, and connected ways to get work done anywhere.

 
 

Turn your sales team into a sales machine.

 

Collaborate in digital Deal Rooms.

Shorten sales cycles using dedicated channels for collaboration. Rally the extended team around deals and keep them up to date on activity and status with automatic alerts.

Manage deals, accounts, and contacts.

Access and update Salesforce records and meeting information right from Slack – so you can spend more time selling, and less time switching screens to find data.
 

Get the daily briefing.

Stay more productive and focus on what matters most with a daily, personalized list of top tasks, meetings, and deals in Slack.

Mobilize your entire company with Swarming.

 

Join forces to close cases faster.

Collaborate on complex, high-priority cases by automatically creating a Slack channel or thread with Case Swarming. Bring cross-functional experts together while maintaining a single point of customer contact.

Create deep insights from swarms.

Track swarm participation and metrics to support your case for a collaborative service model. A pre-configured AppExchange package of dashboards and reports lets you track swarming impact.
 

Instantly find the right experts.

Automatically identify the right swarm members by expertise and availability. Expert Finder is embedded right inside the Salesforce Swarming workflow.

Reduce customer disruptions.

Identify and address high-impact service incidents quickly with Incident Swarming. Bring together the right agents and external experts — like legal, DevOps, and vendors — for real-time collaboration.
 
 

Simplify every stage of every journey.

 

Make Slack your campaign command center.

View and plan Marketing Cloud journeys right in Slack. Use simple commands to launch, pause, and update. Automatically alert your whole team the moment anything changes.

Take action on smart campaign insights.

Einstein AI keeps you automatically in the know. Get proactive recommendations and instant alerts about critical journeys, like when campaigns are thriving — or when something’s off.
 

Analyze. Optimize. Win.

Align with key stakeholders faster. Automate live campaign insights and share dashboards, right in Slack. Datorama Reports are now fully integrated with Marketing Cloud Journeys. Available now.
 
 

Put data at the center of every conversation.

 

Need answers? Just ask.

Ask questions in natural language. Receive rich, layered data visualizations to explore, all with Ask Data directly in Slack.

Learn the “why” behind your data.

Ditch the guesswork. Explain Data automatically provides AI-driven explanations for outliers and data points you want to explore, all right in Slack.
 

Get total data clarity.

Get AI-powered predictions and recommendations to help answer your most important business questions and share it all with your team with Einstein Discovery in Slack.

Stay one step ahead – automatically.

Get notified in Slack for changes to your data, mentions, and sharing activity in Tableau. Available now for Tableau.
Create digests and subscriptions for data and Tableau CRM dashboards that you need to watch closely.

Learn more about how Slack and Customer 360 can power your growth.

 

Press Release

New Salesforce and Slack innovations empower companies to create their digital HQ.

Video

See how Slack and Sales Cloud 360 make it easy to grow your business.

Blog

Case swarming with Slack: See how Salesforce support delivers better, faster case resolution.