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Frequently Asked Questions (FAQ)
Slack is the channel-based messaging platform that brings an organization’s people and tools together in one place so they can stay productive and aligned from anywhere.
From FORTUNE 100 companies to corner markets, millions of people around the world use Slack to connect their teams, unify their systems, and drive their business forward — all within a secure, enterprise-grade environment. Best of all, Slack is easy to use and customizable to the way your organization works.
No matter how your teams work together or how big you grow, Slack maps to how your company is organized and scales with your business. Slack powers the work of some of the world’s largest companies — like IBM, Condé Nast, Moody’s, and E-Trade — and is the only collaboration product that can support up to 500,000 people.
Salesforce Customer 360 apps unite every department, from marketing to sales to commerce to service to IT, all on one integrated platform. Slack adds a layer of engagement, further improving alignment across your organization while boosting productivity. Imagine your sales reps being able to update opportunities right in Slack, or service agents being able to access and close tickets all in one place. With all the tools your people need, right where they want them, your employees can deliver their best work, from anywhere.
With a single, shared view of your customer information available in a collaborative space, traditional silos and barriers are a thing of the past. You’ll see improvement in communication and collaboration, resulting in better business outcomes for your employees, customers, and even your partners.
Both Slack and Salesforce integrate with all of your favorite business apps, so you can bring your technology together, automate processes, and drive better business outcomes faster.
You can even build custom apps on our platform with low-code and no-code functionalities. Or you can tap into our combined ecosystem of more than 8,000 apps to tailor Customer 360 to your company’s needs.
In the future, Slack will be deeply integrated with every Salesforce cloud. As the new system of engagement for Salesforce Customer 360, including our best-in-class apps — Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud — Slack will transform how people communicate, collaborate, and take action on customer information across Salesforce and all their other business apps and systems.
In addition, Slack offers security features, like Enterprise Key Management, that allow admins fine-grained control over data encryption. You can also integrate your own security tools with Slack to get instant notification if a threat is detected. Learn more about Slack’s comprehensive security program here.
Slack for your company
Try and start using Slack
We have more information about each plan on our pricing page. You can also contact us and we’ll be happy to walk you through each plan to figure out the right one for you.