Overview

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Success now starts in Slack, your Digital HQ.

Discover a flexible way to connect people, partners, and apps. When integrated with Salesforce Customer 360, Slack is where productivity soars and collaboration works.

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Slack application examples on desktop and mobile

Lower costs with increased productivity and seamless customer communication.

Increase efficiency with automated workflows.

Empower everyone to automate manual tasks with flexible workflows and more than 2,500 integrated apps.

Boost team performance with improved decision-making.

Make smart predictions and recommendations more actionable by putting them in the context of where work is happening.

Make better decisions with real-time data.

Quickly respond to customer demands with Data Cloud fully integrated and your customers included in your digital HQ.

26% increase in employee productivity.*

* 2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews in the U.S., Canada, UK, Germany, France, Australia, India, Singapore, Japan, and Brazil.

Everything you need to succeed, connect, and collaborate efficiently.

FEATURE

Slack Connect

Close deals faster and deliver better service by bringing customers into dedicated secure channels.

EXPLORE SLACK CONNECT

Integrations

Salesforce for Slack

Center work around customer needs by bringing the power of Salesforce data, tools, and processes directly into Slack.

EXPLORE SLACK INTEGRATIONS

FEATURE

Huddles

Allow teams to connect and co-work in real time — without needing to schedule yet another meeting.

EXPLORE HUDDLES

DIGITAL HQ FOR SALES

Boost productivity and win more deals.

With Slack, sales teams can:

Close deals faster with automation and actionable insights
Connect with customers and partners securely in real time
Shorten cycles by bringing together the right teams, data and tools

EXPLORE SLACK FOR SALES

Example of Slack notification used in a sales setting in real time

15% average faster sales cycles*

27% increase win rate**

*Source: “The Total Economic Impact™ of Slack for Sales Teams,” a commissioned study conducted by Forrester Consulting on behalf of Slack, April 2021.

**Source: Salesforce FY23 Customer Success Metrics. Base: Slack Dual Users n=115-776

DIGITAL HQ FOR SERVICE

Deliver VIP service with real-time customer insights.

With Slack, service teams can:

Enable cross-company case swarming to resolve issues faster
Scale white-glove service for VIP customers with real-time help
Boost productivity with automated workflows

EXPLORE SLACK FOR SERVICE

Example of Slack application being used to share service case information in real time

26% decrease in case time reduction*

11% average increase in CSAT**

*Source: Case Swarming with Slack: How Salesforce Support Delivers Better, Faster Case Resolution, 2021.

**Source: “The Total Economic Impact™ of Slack for Service Teams,” a commissioned study conducted by Forrester Consulting on behalf of Slack, April 2021.

Savings based on promotional pricing against estimated average prices of comparable solutions on a per user per month basis. Offer open until 1/31/23 and subject to change. Exclusions apply.

DIGITAL HQ FOR MARKETING

Develop trusted relationships and accelerate growth.

With Slack, marketing teams can:

Build loyalty by responding to data and trends in real time
Go from idea to market faster by uniting teams
Turn insights into impact with streamlined workflows

EXPLORE SLACK FOR MARKETING

Example of Slack application being used to share marketing spend and conversion rate information in real time

16% faster execution of marketing campaigns*

9% increase in revenue per campaign*

*Source: “The Total Economic Impact™ of Slack for Marketing Teams,” a commissioned study conducted by Forrester Consulting on behalf of Slack, April 2021.