Build brand trust and jumpstart business growth.

 
 

Stay agile and respond to a changing market with streamlined solutions.

As health and safety remain top of mind for many consumers, reinforcing their trust is more important than ever. Now you can manage interactions between your customers and your employees while maintaining trust throughout the buying process. By giving customers the reassurance they need, you can focus on engaging them and building loyalty through the power of Customer 360.

With Work.com Trusted Communications solutions, built on the world’s #1 CRM, you can:

Connect in-person and digital experiences safely

Proactively reach customers and employees with alerts, notifications, and reminders

Customize and publish your company’s health and safety practices

 
 

Queue Management

Connect digital and in-person experiences safely.

Queue Management is a flexible tool that helps your business scale onsite capacity to meet urgent needs. It ensures compliance with local regulations now, and is ready to support changes in the future as employees return to work.

With Queue Management, you can:

Protect customers and employees by eliminating lines and crowds

Allow customers to secure their place in line from anywhere

Ensure compliance with regulations based on real-time traffic data

Empower employees to provide service backed by the world’s #1 CRM

 

Broadcast Messaging

Proactively reach customers and employees faster with actionable updates.

Whether an appointment update or a reminder to wear masks, now you can reach your customers on channels like SMS, WhatsApp, and Facebook Messenger. If customers have follow-up questions, they simply respond to the message and will be connected to a chatbot or associate.

With Broadcast Messaging, you can:

Send alerts to the channels your customers read the most

Quickly send SMS messages in bulk to customized lists

Resolve follow-up questions faster with chatbots or employees

Scale faster with workflows that send automatic record updates

 

Digital Trust Cards

Reinforce trust during times of accelerated change.

Promote your company’s commitment to health and safety to build brand trust with new and existing customers –– as well as with your employees and community.

With Digital Trust Cards, you can:

Comply with health and safety regulations using a template

Embed practices on websites or apps with a line of code

Empower store managers to update practices at a local level

Deflect customer service questions

 
 
 
 

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.

 

Or call 1-800-667-6389

 
 

Find answers to your most frequently asked questions about Work.com on our FAQ page.