Frequently asked questions (FAQ)
Work.com for Vaccines has now become Vaccine Cloud.
Work.com for Vaccines was developed and launched to support public sector customers and their vaccination management needs. Work.com for Vaccines was critical in helping governments and public health agencies scale vaccine management and distribution as vaccines were waiting to be approved for use around the world.
As authorized COVID-19 vaccines have become available, there is shifting demand for vaccine management technology that can address all the needs of customers at scale, not just across public sector but also among healthcare providers, retail pharmacies, businesses, nonprofits, educational institutions, and other organizations. Vaccine Cloud is our solution to address these growing needs across industries and organizations.
Vaccine Cloud is a set of solutions aimed at addressing a variety of challenges that governments, healthcare providers and employers will face for vaccine administration.
Vaccine Cloud includes capabilities across the Salesforce Customer 360 portfolio including technology powered by Tableau and MuleSoft that can be leveraged by our AppExchange ecosystem of partners to support vaccine administration needs, including:
- Inventory Management
- Vaccination Site and Staffing
- Vaccine Appointment Scheduling
- Patient Consent
- Clinical Vaccine Administration
- Health Command Center Visibility
- Vaccination Outcome Monitoring
- Health Notifications
- Clinician Training and Certification
- Payment Processing
- Digital Health Credentials
Pricing and Editions
Data Privacy and Security
Being a trusted advisor to our customers is a top priority for Salesforce. However, it remains the responsibility of each customer to get their own legal advice when implementing and using Salesforce products, including Work.com. It is important for customers to take into account their own particular use cases to ensure compliance with local healthcare laws, certification requirements, and any other applicable laws or guidance.
How does Salesforce guide customers and partners to ensure the ethical use of vaccine technology solutions?
COVID-19 vaccine management and distribution is a new and complex challenge. Salesforce is committed to building technology and services in partnership with top medical and public health experts that will help our society safely and securely return to work and everyday life.
For technology to be effective, it must be built responsibly—and no matter how good a tool is, people won’t use it unless it has their trust. So Salesforce uses the following three principles as a north star for our company, as well as customers and partners, to ensure the ethical, socially responsible, and equitable uses of our technology for vaccine management.