What was the event landscape like when you joined the Red Sox?
And that meant introducing formal sales training?
It sounds like sales and service go hand-in-hand for your team.
Can you share some examples of events you have said yes to?
Because baseball is still the priority.
What’s the key to supervising those moving parts?
How do you manage your “inventory”?
What makes your job awesome?
Do you have a take on the whole idea of salespeople as a trusted advisor?
Do you have a favorite sales book?
If you weren’t in sales…
“Our customer experience spans beyond the sales organization and even beyond our event service managers to the whole operation.”