What does your role as COO entail?
Did you have personal experience with buying used cars prior to Shift?
Who do you hire to sell?
What’s the interview process like?
How have you built your sales culture?
You don’t use a traditional commission model.
Shift is also part of a newer trend, the no-inventory model.
Does this mean a better customer experience?
What’s your take on the whole idea of salespeople as trusted advisors?
If you weren’t in sales . . .
Similar to a walk-up song, do you have a closing song?
“We don't want our salespeople to be incentivized by getting the most money from the sale.”