Customer experience is paramount, yet it’s highly dependent on employee experience. Join Jason Bradshaw, Chief Customer Officer at Volkswagen Group Australia and author of It’s All About CEX!, as he shares why successful companies measure employee experience alongside more traditional customer experience metrics. This approach builds something more valuable than a sales playbook — a culture that supports consistent brand experiences and exceptional individual ones.

Often sales leaders get focused on the number, which is about today. Customers care about success today, tomorrow, and every day.”

Jason Bradshaw | Chief Customer Officer, Volkswagen Group Australia
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