Deliver amazing
social customer service

Find out what your customers are saying about your products and services online, so you can respond to customer service issues as they arise and build relationships with your communities. Radian6 helps you exceed your customers’ expectations by listening and earning their trust.


Monitor any social conversation

Easily spot customer service issues as they emerge, even on fast-moving sites like Twitter and Facebook.

Turn tweets and posts into cases

Auto-create customer service cases from tweets and posts using business workflow rules for faster resolution, while maintaining a record of the interaction in the customer record for future reference.

Automatically assign cases to experts

Prioritize incoming issues and deliver them directly into the right agents’ queues so customers get the most informed response as quickly as possible.

Resolve cases on any social channel

Respond to customers on their favorite social channels. Ensure you don’t miss an opportunity to resolve the concerns and issues of communities that need your help.