New features

See what’s new with Sales Cloud. The Spring ’18 Release is here. Check out all our latest features.

Get Einstein Forecasting, Lightning Dialer Call Monitoring, and Macros in the Lightning Sales Console with the Salesforce tools you already love.

Sales Cloud Einstein


Einstein Forecasting

Empower sales leaders with predictive forecasts in the #1 CRM.

With Einstein Forecasting, make more informed decisions with predictive, accurate forecasts at the rep, team, and company levels. Machine learning spotlights the key business factors driving sales predictions, making insights immediate and actionable. And you can quickly address the most valuable and at-risk deals with Opportunity Scoring.

Lightning Dialer


Lightning Dialer Call Monitoring

Drive sales rep performance improvements with real-time feedback.

With Lightning Dialer Call Monitoring, managers can listen in to their sales reps' phone conversations with customers and prospects and give real-time input. Feedback, commentary, and encouragement help sales reps immediately understand where to improve, where they're doing well, and where they can hone their skills.

Sales Cloud


Macros in Lightning Sales Console

Gain efficiency by turning repetitive processes into one-click tasks.

No point in doing the same actions again and again when repetitive tasks can be automated. Using Macros in the Lightning Sales Console, sales reps can choose which tasks to trigger with a click of their mouse. Now, they can sell faster than ever with the Lightning Sales Console, saving hours each week.

Opportunity Splits in Lightning Experience

Easily build out your sales process in the Lightning Experience.

It's the Opportunity Splits you know, love, and rely on — now available in the Lightning Experience for Sales Cloud. Easily share revenue from an opportunity with your team members, and roll the sales reps' individual sales credits into quota and pipeline reports for the entire team.

Bidirectional Calendar Sync for Exchange

Keep your calendars aligned without the pain of double data entry.

Lightning Sync for Exchange 2013 and 2016 is better than ever thanks to bidirectional event sync. Add an event to your Salesforce or Outlook calendar, and Lightning Sync will make sure it shows up in both places – no more double data entry. It will even sync the attendees so you always know whom you're meeting with each day.



Multi-Touch Attribution

Maximize marketing ROI with multi-touch attribution analytics.

With B2B Marketing Analytics, marketers can visualize campaign ROI across the funnel to prioritize the channels and programs that work best. With first, even, and last touch attribution, marketers gain insights into which channels drive awareness, perform across all buying stages, and help drive deals to close.