New features

See what’s new on Service Cloud.



Discover the brand-new features in the Summer ’17 Release.

Get faster setup, preventative maintenance protection, easier chat functions, and more on the world’s #1 CRM for service. 

Lightning Service Console

Experience the power of Lightning, now in the Service Console.

Keep you service agents productive with the new Lightning Service Console enhancements. The Lightning Experience gives agents more power with an optimized case feed, keyboard shortcuts, case hovers, split view, and more.

Lightning Service Setup

Get started delivering service, fast.

Set up Lightning Communities and Lightning Knowledge faster with new setup flows and a suite of instructional videos.

Snap-ins for Lightning Communities

Chat with your customers in a snap, right in the Community.

Snap-ins make it easy for any company to deliver personalized customer service by embedding real-time live chat support in any Lightning Community. It is simple to set up and easily customizable to match the brand experience.

Lightning Field Service Preventative Maintenance

Automatically keep all your products up and running.

Generate maintenance work orders to prevent product breakdowns, so your customers never miss a beat.

Lightning Field Service Parts Requests and Transfers

Get the right parts in stock to get the job done, every time.

Request parts, track shipping, and receive new stock with Lightning Field Service Parts Requests and Transfers. Make sure workers get the right part, right from their phone using the Field Service Lightning mobile app.

Ready for this release?

Explore highlights from the Summer ’17 Release and learn how to craft your own release strategy over at Trailhead. 


Learn more about the Summer ’17 release
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