Marketing Cloud, Trailhead...
See how Service Cloud’s new features help your company deliver smarter, faster customer service with the Summer ’18 Release.
Scale support with AI-powered chatbots. Einstein Bots increase case deflection, reduce handle time, and come preintegrated into your CRM data and real-time channels. Use Einstein Bots to collect and qualify customer information to resolve routine issues or seamlessly escalate to an agent for fast resolution.
Generally available June 12th