Create deeper, more personal connections to customers with all-new features for Essentials.


Business User

Facebook Messenger for Essentials

Respond to your customers' Facebook Messenger chats without ever leaving Essentials. Deliver support and information through customers preferred channel.

Business User

Web Chat for Essentials

Engage customers more easily by embedding live chat on your website. Route chats to the right team member for real-time support.

Business User

Lightning Dialer for Essentials

Follow up on a lead, close a deal, or take a customer call right from Salesforce. Now you can streamline sales and service calls and not miss a thing.

Visit Summer ’19 resources for the latest in training, documentation, and more.