Find the path to your best business with Salesforce Essentials.

 
 

Business User

Case Merge

Merge up to three duplicate cases just like you do with duplicate accounts and contacts. Get rid of case clutter and focus on what’s important for your small business: your customers.
 

Business User

Email-to-Case Enhancements

Turn emails into support cases automatically with Email-to-Case for Google email accounts. Connect your Gmail inbox with one easy setup flow to start resolving customer support issues fast.
 

Business User

new Salesforce Mobile App Automatic Upgrade

Run your small business from anywhere. Easily access information you use the most, with a mobile app that reflects the personalized navigation you love in desktop on Essentials.
 

Want to learn more about the Spring ’20 Release?

Visit Spring ’20 resources for the latest in training, documentation, and more. Take the trail to learn more.