Extend the power of the Customer 360 Platform to increase efficiency and drive growth.

Understand what happened and why it happened quickly with Einstein Data Insights. Now you can get AI-driven insights directly within Operational Reports.

Make predictions about almost any field in Salesforce with just a few clicks. Use Einstein Prediction Builder to power a workflow, focus your efforts, and work smarter.

Uncover actionable insights faster with a new suite of pre-built analytics apps specifically for financial services. The first app enables wealth advisors to manage their book of business better, by providing insights across client goals and satisfaction, lead and referral performance, and sales execution.

Two new combo charts are available. Combine Bar and Line or Stacked Bar and Line into one single chart.

Help onboard and directly engage with your users in Lightning Experience. Create prompts to URLs of your choice with your own content and action buttons.

Manage your deleted records in Lightning Experience. Admins and users can restore deleted records. Admins can empty or permanently delete records.

Receive personalized recommendations to improve features, clean up customizations, and drive feature adoption. Save time with scheduled runs, trending, and quick links to setup pages.

Build custom apps with ready-made or custom components. Customize the look, feel, and functionality of your app, on desktop or mobile, to make your data work for you. 

Empower admins to create custom notifications with clicks not code. Route notifications to Communities, or Field Service Lightning, in addition to Salesforce for iOS and Android.