Build customer loyalty with every interaction with the world's #1 service platform.
Einstein Article Recommendations
Recommend the best knowledge articles to agents based on case data with an intelligent natural language processing engine across SMS, chat, and other channels.
Provide customers with easy access to multiple support channels. Let them pick their preferred channel from one easy-to-find location without having to search for a “Contact Us” page.
Field Service Lightning: Global Actions
Support Global Actions in the Field Service Lightning mobile app to create a new work order, asset or launch a mobile extension right from the homepage.
Want to learn more about the Spring ’20 Release?
Visit Spring ’20 resources for the latest in training, documentation, and more. Take the trail to learn more.