Spring ’21 Release
See how new products and features can help you focus on your customers
Learn how the Spring ’21 Release can help you deepen customer relationships and maximize ROI.
Sales
Keep up with market changes and scale best practices.
- Forecast Adjustments on the Salesforce Mobile App
- High Velocity Sales for Opportunities
- Salesforce Maps Field Safety Kit
Service
Build loyalty with visibility and personalization.
- Einstein Recommendation Builder
- Field Service: Appointment Assistant
Marketing
Engage customers with real time interactions.
- Interaction Studio: Real-Time Segment Triggers for Journey Builder
- Loyalty Management
- Pardot: Campaign Cloning
Commerce
Deliver seamless experiences anytime, anywhere.
- Payments
- Distributed Order Management
- B2B Commerce on Lightning Enhancements
Financial Services
Build trust with purpose-built features and processes.
- Interaction Summaries
- Branch and Practice Management
- Rollup by Lookup Enhancements
Healthcare & Life Sciences
Help your health teams work better, together.
- FHIR R4 Support
- Intelligent Document Automation Enhancements
Manufacturing
Fine-tune your business and incentive strategy.
- Rebate Management
- Tableau CRM for Manufacturing Enhancements
- Sales Agreement Enhancements
Consumer Goods
Accelerate growth from planning to execution.
- Einstein for Consumer Goods Enhancements
- Direct Store Delivery Enhancements
- Visit Execution Enhancements
Public Sector
Build and support thriving communities.
- Regulatory Fee Management
- Inspection Management: Visit Scheduling
- Grants Program Management
Communications
Grow revenue faster with digital-first experiences.
- Enterprise Sales Management
- Mobile Subscription Management
- B2C Commerce Toolkit for Communications and Media Clouds
Media
Grow lifetime value with seamless journeys.
- Subscriber Lifecycle Management
- Self-Service for Subscription Management
Energy & Utilities
Give your customers personalized experiences.
- Contact Center Console Enhancements
- C&I Key Account Management Enhancements
Experiences
Create high-performing, scalable digital experiences.
- Lightning Web Runtime
- Salesforce CMS Enhancements
- Salesforce Mobile Publisher Enhancements
Platform — Services
Build smart, connected, and scalable apps faster.
- Einstein Recommendation Builder
- Customer 360 Privacy Center Enhancements
- Customer 360 Data Manager: Data Validation Dashboards
Platform — Applications
Make platform applications more efficient.
- Salesforce Shield for Surveys
- Salesforce Scheduler: Next Available Resource
- Einstein Relationship Intelligence
Apps — Lightning Experience
Provide a better customer and employee experience.
- Dynamic Actions Enhancements
- In-App Guidance Enhancements
Apps — Application Development
Make app development even faster.
- Lightning Web Components: Local Dev Enhancements
- Salesforce Flow: Debug Tool Enhancements
- Salesforce Flow: Record-Triggered Enhancements
Analytics
Prep and analyze all your data for all users.
- Tableau CRM: Dashboard Components
- Tableau CRM: Data Prep Enhancements
- Tableau: Prep Builder in the Browser
Salesforce Anywhere
Keep all of your data inside of Salesforce.
- Live Data Enhancements
- Document Creation in Salesforce
Integration
Unlock and unify data easily and securely.
- MuleSoft Composer for Salesforce
- Two New MuleSoft Accelerators
- Anypoint Platform: Multifactor Authentication
Learning
Learn new skills for the new normal.
- Trailhead GO Enhancements
- Custom Product Filters
- Customer 360 Guide for Discrete Manufacturing
Nonprofit
Streamline digital processes to sustain impact.
- Grants Management Enhancements
- Salesforce.org Elevate Enhancements
- Accounting Subledger Enhancements
Education
Manage applications, student success, and fundraising.
- Admissions Connect
- Student Success Hub
- Advisor Flex Scheduling
Customer Success
Navigate implementation journeys at key moments.
- Enhanced Premier + Signature Success Plans
- Help Portal Enhancements
- Assurance Services
See our additional releases for more Customer 360 product information and helpful resources.
Check out the Spring ’21 Release resources for detailed release notes, learning trails, and more.
Release Notes
Your in-depth guide to all-new products and features.
TRAILHEAD
Learn about the all-new Spring ’21 Release innovations on our free learning platform.
COMMUNITY GROUP
Stay up to date on all our releases by joining the Release Readiness Trailblazers Community Group.
Ready to learn more about the Spring ’21 Release?
Sign up for Release Readiness emails and register for Release Readiness Live.