Spring ’21 Release

See how new products and features can help you focus on your customers


Learn how the Spring ’21 Release can help you deepen customer relationships and maximize ROI.



Keep up with market changes and scale best practices.
  • Forecast Adjustments on the Salesforce Mobile App
  • High Velocity Sales for Opportunities
  • Salesforce Maps Field Safety Kit


Build loyalty with visibility and personalization.
  • Einstein Recommendation Builder
  • Field Service: Appointment Assistant


Engage customers with real time interactions.
  • Interaction Studio: Real-Time Segment Triggers for Journey Builder
  • Loyalty Management
  • Pardot: Campaign Cloning


Deliver seamless experiences anytime, anywhere.
  • Payments
  • Distributed Order Management
  • B2B Commerce on Lightning Enhancements

Financial Services

Build trust with purpose-built features and processes.
  • Interaction Summaries
  • Branch and Practice Management
  • Rollup by Lookup Enhancements

Healthcare & Life Sciences

Help your health teams work better, together.
  • FHIR R4 Support
  • Intelligent Document Automation Enhancements


Fine-tune your business and incentive strategy.
  • Rebate Management
  • Tableau CRM for Manufacturing Enhancements
  • Sales Agreement Enhancements

Consumer Goods

Accelerate growth from planning to execution.
  • Einstein for Consumer Goods Enhancements
  • Direct Store Delivery Enhancements
  • Visit Execution Enhancements

Public Sector

Build and support thriving communities.
  • Regulatory Fee Management
  • Inspection Management: Visit Scheduling
  • Grants Program Management


Grow revenue faster with digital-first experiences.
  • Enterprise Sales Management
  • Mobile Subscription Management
  • B2C Commerce Toolkit for Communications and Media Clouds


Grow lifetime value with seamless journeys.
  • Subscriber Lifecycle Management
  • Self-Service for Subscription Management

Energy & Utilities

Give your customers personalized experiences.
  • Contact Center Console Enhancements
  • C&I Key Account Management Enhancements


Create high-performing, scalable digital experiences.
  • Lightning Web Runtime
  • Salesforce CMS Enhancements
  • Salesforce Mobile Publisher Enhancements

Platform — Services

Build smart, connected, and scalable apps faster.
  • Einstein Recommendation Builder
  • Customer 360 Privacy Center Enhancements
  • Customer 360 Data Manager: Data Validation Dashboards

Platform — Applications

Make platform applications more efficient.
  • Salesforce Shield for Surveys
  • Salesforce Scheduler: Next Available Resource
  • Einstein Relationship Intelligence

Apps — Lightning Experience

Provide a better customer and employee experience.
  • Dynamic Actions Enhancements
  • In-App Guidance Enhancements

Apps — Application Development

Make app development even faster.
  • Lightning Web Components: Local Dev Enhancements
  • Salesforce Flow: Debug Tool Enhancements
  • Salesforce Flow: Record-Triggered Enhancements


Prep and analyze all your data for all users.
  • Tableau CRM: Dashboard Components
  • Tableau CRM: Data Prep Enhancements
  • Tableau: Prep Builder in the Browser

Salesforce Anywhere

Keep all of your data inside of Salesforce.
  • Live Data Enhancements
  • Document Creation in Salesforce


Unlock and unify data easily and securely.
  • MuleSoft Composer for Salesforce
  • Two New MuleSoft Accelerators
  • Anypoint Platform: Multifactor Authentication


Learn new skills for the new normal.
  • Trailhead GO Enhancements
  • Custom Product Filters
  • Customer 360 Guide for Discrete Manufacturing


Streamline digital processes to sustain impact.
  • Grants Management Enhancements
  • Salesforce.org Elevate Enhancements
  • Accounting Subledger Enhancements


Manage applications, student success, and fundraising.
  • Admissions Connect
  • Student Success Hub
  • Advisor Flex Scheduling

Customer Success

Navigate implementation journeys at key moments.
  • Enhanced Premier + Signature Success Plans
  • Help Portal Enhancements
  • Assurance Services

See our additional releases for more Customer 360 product information and helpful resources.


Check out the Spring ’21 Release resources for detailed release notes, learning trails, and more.


Release Notes




Ready to learn more about the Spring ’21 Release?

Sign up for Release Readiness emails and register for Release Readiness Live.