Spring ’21 Release

See how new products and features can help you focus on your customers

 

Learn how the Spring ’21 Release can help you deepen customer relationships and maximize ROI.

 
 

Sales

Keep up with market changes and scale best practices.
  • Forecast Adjustments on the Salesforce Mobile App
  • High Velocity Sales for Opportunities
  • Salesforce Maps Field Safety Kit
 

Service

Build loyalty with visibility and personalization.
  • Einstein Recommendation Builder
  • Field Service: Appointment Assistant
 

Marketing

Engage customers with real time interactions.
  • Interaction Studio: Real-Time Segment Triggers for Journey Builder
  • Loyalty Management
  • Pardot: Campaign Cloning
 
 

Commerce

Deliver seamless experiences anytime, anywhere.
  • Payments
  • Distributed Order Management
  • B2B Commerce on Lightning Enhancements
 

Financial Services

Build trust with purpose-built features and processes.
  • Interaction Summaries
  • Branch and Practice Management
  • Rollup by Lookup Enhancements
 

Healthcare & Life Sciences

Help your health teams work better, together.
  • FHIR R4 Support
  • Intelligent Document Automation Enhancements
 
 

Manufacturing

Fine-tune your business and incentive strategy.
  • Rebate Management
  • Tableau CRM for Manufacturing Enhancements
  • Sales Agreement Enhancements
 

Consumer Goods

Accelerate growth from planning to execution.
  • Einstein for Consumer Goods Enhancements
  • Direct Store Delivery Enhancements
  • Visit Execution Enhancements
 

Public Sector

Build and support thriving communities.
  • Regulatory Fee Management
  • Inspection Management: Visit Scheduling
  • Grants Program Management
 
 

Communications

Grow revenue faster with digital-first experiences.
  • Enterprise Sales Management
  • Mobile Subscription Management
  • B2C Commerce Toolkit for Communications and Media Clouds
 

Media

Grow lifetime value with seamless journeys.
  • Subscriber Lifecycle Management
  • Self-Service for Subscription Management
 

Energy & Utilities

Give your customers personalized experiences.
  • Contact Center Console Enhancements
  • C&I Key Account Management Enhancements
 
 

Experiences

Create high-performing, scalable digital experiences.
  • Lightning Web Runtime
  • Salesforce CMS Enhancements
  • Salesforce Mobile Publisher Enhancements
 

Platform — Services

Build smart, connected, and scalable apps faster.
  • Einstein Recommendation Builder
  • Customer 360 Privacy Center Enhancements
  • Customer 360 Data Manager: Data Validation Dashboards
 

Platform — Applications

Make platform applications more efficient.
  • Salesforce Shield for Surveys
  • Salesforce Scheduler: Next Available Resource
  • Einstein Relationship Intelligence
 
 

Apps — Lightning Experience

Provide a better customer and employee experience.
  • Dynamic Actions Enhancements
  • In-App Guidance Enhancements
 

Apps — Application Development

Make app development even faster.
  • Lightning Web Components: Local Dev Enhancements
  • Salesforce Flow: Debug Tool Enhancements
  • Salesforce Flow: Record-Triggered Enhancements
 

Analytics

Prep and analyze all your data for all users.
  • Tableau CRM: Dashboard Components
  • Tableau CRM: Data Prep Enhancements
  • Tableau: Prep Builder in the Browser
 
 

Salesforce Anywhere

Keep all of your data inside of Salesforce.
  • Live Data Enhancements
  • Document Creation in Salesforce
 

Integration

Unlock and unify data easily and securely.
  • MuleSoft Composer for Salesforce
  • Two New MuleSoft Accelerators
  • Anypoint Platform: Multifactor Authentication
 

Learning

Learn new skills for the new normal.
  • Trailhead GO Enhancements
  • Custom Product Filters
  • Customer 360 Guide for Discrete Manufacturing
 
 

Nonprofit

Streamline digital processes to sustain impact.
  • Grants Management Enhancements
  • Salesforce.org Elevate Enhancements
  • Accounting Subledger Enhancements
 

Education

Manage applications, student success, and fundraising.
  • Admissions Connect
  • Student Success Hub
  • Advisor Flex Scheduling
 

Customer Success

Navigate implementation journeys at key moments.
  • Enhanced Premier + Signature Success Plans
  • Help Portal Enhancements
  • Assurance Services
 
 

See our previous releases for more Customer 360 product information and helpful resources.

 

Check out the Spring ’21 Release resources for detailed release notes, learning trails, and more.

 

Release Notes

TRAILHEAD

COMMUNITY GROUP

 

Ready to learn more about the Spring ’21 Release?

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