Marketing Cloud, Trailhead...
Summer ’20 Release
Explore our new innovations across the entire Customer 360 Platform to support you in times of change.
Check out the Summer ’20 Release in a Box for the full guide to getting started now.
Learn about the latest innovations from the Summer ’20 Release to deepen customer relationships.
Work.com
All-new suite of apps and services to manage through COVID-19 and thrive.
- Workplace Command Center
- Shift Management
- Emergency Program Management
Sales
Deliver more efficient processes to the entire sales organization.
- Kanban View Enhancements
- High Velocity Sales: Einstein Call Coaching
- Partner Relationship Management: Account Hierarchy Enhancements
Service
Deliver smarter, more productive service, from the contact center to the field.
- Service Cloud Voice
- Einstein Reply Recommendations
- Field Service Lightning: Deep Link Actions
Marketing
Collect form data to drive actions, reporting, and personalization.
- Content Builder: Interactive Email
- Datorama: Data Lake
- Pardot: B2B Marketing Analytics Plus
Commerce
Engage shoppers and business buyers with comprehensive Commerce solutions.
- B2C: Headless Commerce Developer Toolkit
- B2C: Salesforce Order Management Support for EMEA and ANZ
- B2B Commerce on Lightning Experience
Financial Services
View relationships in a new way and extend Action Plans to partners.
- Actionable Relationship Center
- Action Plans Enhancements
Healthcare & Life Sciences
Quickly assess disease spread and empower reps with inventory insights.
- Contact Tracing
- Sales Visit and Inventory Management
- Remote Monitoring Exception Management
Manufacturing
Create targeted goals for your teams and improve forecast accuracy.
- Account Manager Targets
- Key Account and Product Management
- Account-Based Forecasting Enhancements
Consumer Goods
Empower field sales teams with optimized tools to keep retail execution strong.
- Visit Planning Enhancements
- Visit Execution Enhancements
- Retail Execution - Contractor
Communities
Create, tailor, and deliver content across every digital experience — fast.
- Audience Targeting Enhancements
- Salesforce CMS Enhancements
- Action Override
Small Business Essentials
Upload your data faster and tap into expert resources.
- Data Import Wizard Enhancements
- In-App Help Enhancements
Platform - Services
Increase productivity and security with new platform services.
- Shield: Event Monitoring Threat Detection
- Data Mask Enhancements
- Salesforce Private Connect
Platform - Applications
Boost Search productivity and tie feedback to Salesforce data.
- Salesforce Surveys: Salesforce Feedback Management
- Salesforce Surveys: Post-Chat Surveys
- Einstein Search
Apps - Lightning Experience
Take Lightning to Safari and enjoy better onboarding with Walkthroughs.
- Lightning Experience on the Safari browser for iPad
- Personalized Navigation for Salesforce on iOS and Android
- In-App Walkthroughs
Apps - Application Development
Enjoy a new GUI for Apex and Lightning Flow enhancements.
- Lightning Flow: Trigger on Record Changes and Events
- Lightning Flow: Invocable Actions Enhancements
Analytics
Deliver smarter insights with ML powered data prep and new model types.
- Data Prep Enhancements
- Einstein Discovery: Tree-based Models
- Direct Data for Snowflake
Employee Experience
Track engagement with custom reports and collaborate around live data.
- Template Usage Reporting
- Einstein Analytics Live App
- Relationship Map Live App
Integration
Deliver experiences 3x faster using pre-built integration solutions.
- Mulesoft Accelerator for Salesforce Commerce Cloud Enhancements
- Mulesoft Accelerator for Salesforce Service Cloud
- Anypoint Service Mesh
Enablement
Learn marketable skills and earn credentials anytime and anywhere.
- myTrailhead content kits
- Trailhead GO Enhancements
- myTrailhead: In-App Walkthroughs
Nonprofit
Strengthen fundraising and provide personalized client services.
- Case Management
- Accounting Subledger
- Insights Platform Data Integrity
Education
Reconcile fundraising and accounting data and streamline gift entry.
- Accounting Subledger
- Queue Management Enhancements
- Gift Entry Manager Enhancements
Philanthropy
Connect your employees with the causes they care about most.
- Volunteering for Philanthropy Cloud on iOS
- Location-Based Search
- Volunteering Support for K-12 Schools
Sustainability
Gain deeper insights into your organization’s carbon footprint data.
- Einstein Analytics for Salesforce Sustainability Cloud
- Added Language Support
Success
Navigate seamlessly across multiple Salesforce orgs.
- Community Cloud Jump Start
- Technical Account Manager for Government Cloud
- Trailblazer ID for Salesforce Help
See our other releases for more Customer 360 product information and helpful resources.
Summer ’20 Release notes are your complete guide to all-new products and features.
Release Notes
Summer ’20 Release notes: your in-depth guide to all-new features
TRAILHEAD
Learn about the all-new Summer ’20 Release features on our free learning platform.
COMMUNITY GROUP
Stay up to date on all our releases by joining the Release Readiness Trailblazers Community Group.
Want to learn more about the Summer ’20 Release?
Sign up for Release Readiness emails and register for Release Readiness Live.