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Winter ’21 Release
Explore new products and features on the Customer 360 Platform to connect to your customers, from anywhere.
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Salesforce delivers the latest product innovations over three times a year. Discover the newest offerings in the Winter ’21 Release.
Get all-new apps, advice, and training to meet employee and customer needs.
Digital Trust Cards
Empower your sales teams with enhanced productivity tools.
Opportunity Deal Change Highlights
Multi-Cloud Support for Billing
High Velocity Sales Enhancements
Enable your service team with more visibility and faster setup.
Field Service: Time Sheets
Service Setup Assistant
Omni Supervisor Enhancements
Unify your marketing data and power intelligent customer interactions.
Customer 360 Audiences
Interaction Studio Enhancements
new Pardot email experience
Deliver more productivity and scalability across commerce experiences.
B2B Commerce on Lightning Experience Enhancements
Salesforce Order Management Enhancements
Build a lifetime of trust with innovations for compliance and mortgage.
Compliant Data Sharing
Community Cloud for Financial Services Enhancements
Einstein Analytics for Financial Services Enhancements
Healthcare & Life Sciences
Transform how you process documents and give reps mobile-first insights.
Intelligent Document Automation
Sales Visit and Inventory Management for Mobile
Get a 360-degree view of business performance in a single platform.
Einstein Analytics for Manufacturing Enhancements
Account-Based Forecasting Enhancements
Accelerate growth with intelligent planning and execution.
Einstein for Consumer Goods
Direct Store Delivery
Visit Execution Enhancements
Build and support thriving communities with the world's most trusted CRM.
Public Sector Solutions
License and Permit Management
Emergency Program Management
Push content at high scale to websites, channels, or new Pardot email experience.
High Scale Content Enhancements
Salesforce CMS Integration with Pardot email experience
Experience Builder Enhancements
Platform - Services
Increase your productivity and visibility with new platform services.
Multi-Factor Authentication Assistant
Platform - Applications
Personalize survey experiences and sync appointments on any calendar.
Salesforce Feedback Management: Merge Field Branching
Salesforce Surveys: Survey Templates
Salesforce Scheduler: Calendar Integration
Apps - Lightning Experience
Enhancements to mobile, flow, and actions to offer a better experience.
Dynamic Experiences Enhancements
Salesforce mobile app Enhancements
In-App Guidance Enhancements
Apps - Application Development
Simplify app dev with mobile SDK, subscriptions, and event stream.
Heroku Postgres: Streaming Data Connectors
Lightning Web Components for Mobile SDK
Safe Navigation Operator for Apex
Schedule Model Refreshes and Track Insights to keep up to date.
Write to external databases in Tableau Prep
Einstein Discovery: Fast Start Templates
Einstein Analytics Connectors for Snowflake
Search, report, and create templates from inside the template library.
Template Usage Reporting Enhancements
Launch API solutions tailored to customer needs.
Anypoint Exchange: API Groups
Anypoint Design Center: API Design Collaboration
MuleSoft Connector for Salesforce Enhancements
Learn new skills for the new normal.
Einstein Recommendations for Trailhead
Trailhead GO Enhancements
In-App Guidance Enhancements
Strengthen digital fundraising, accelerate grantmaking and manage client intake & referrals.
Case Management: Client Intake
Volunteer on mobile and track donations, disbursements, and reporting.
Philanthropy Cloud for Android
Disbursement Services Enhancements
Carbon Accounting made easy.
Data Gap Filling
Scope 3 Estimation Module
Get improved support, implementation services, and best practice guidance.
Help Portal Enhancements
26 new and refreshed Accelerators
Datorama Jump Start Enhancements
See our additional releases for more Customer 360 product information and helpful resources.
Check out the current Winter ’22 release
Explore the Summer ’21 Release
See more of the Spring ’21 Release
Check out the Winter ’21 Release resources for demo videos, summary slides, and more.
Winter ’21 Release notes: your in-depth guide to all-new features.
See the release notes
Learn about the all-new Winter ’21 Release features on our free learning platform.
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