Winter ’21 Release

Explore new products and features on the Customer 360 Platform to connect to your customers, from anywhere.


Salesforce delivers the latest product innovations over three times a year. Discover the newest offerings in the Winter ’21 Release.

Get all-new apps, advice, and training to meet employee and customer needs.
  • Queue Management
  • Broadcast Messaging
  • Digital Trust Cards


Empower your sales teams with enhanced productivity tools.
  • Opportunity Deal Change Highlights
  • Multi-Cloud Support for Billing
  • High Velocity Sales Enhancements


Enable your service team with more visibility and faster setup.
  • Field Service: Time Sheets
  • Service Setup Assistant
  • Omni Supervisor Enhancements


Unify your marketing data and power intelligent customer interactions.
  • Customer 360 Audiences
  • Interaction Studio Enhancements
  • new Pardot email experience


Deliver more productivity and scalability across commerce experiences.
  • B2B Commerce on Lightning Experience Enhancements
  • Salesforce Order Management Enhancements
  • Trust Enhancements

Financial Services

Build a lifetime of trust with innovations for compliance and mortgage.
  • Compliant Data Sharing
  • Community Cloud for Financial Services Enhancements
  • Einstein Analytics for Financial Services Enhancements

Healthcare & Life Sciences

Transform how you process documents and give reps mobile-first insights.
  • Intelligent Document Automation
  • Sales Visit and Inventory Management for Mobile


Get a 360-degree view of business performance in a single platform.
  • Einstein Analytics for Manufacturing Enhancements
  • Account-Based Forecasting Enhancements

Consumer Goods

Accelerate growth with intelligent planning and execution.
  • Einstein for Consumer Goods
  • Direct Store Delivery
  • Visit Execution Enhancements

Public Sector

Build and support thriving communities with the world's most trusted CRM.
  • Public Sector Solutions
  • License and Permit Management
  • Emergency Program Management


Push content at high scale to websites, channels, or new Pardot email experience.
  • High Scale Content Enhancements
  • Salesforce CMS Integration with Pardot email experience
  • Experience Builder Enhancements

Platform - Services

Increase your productivity and visibility with new platform services.
  • Security Center
  • Privacy Center
  • Multi-Factor Authentication Assistant

Platform - Applications

Personalize survey experiences and sync appointments on any calendar.
  • Salesforce Feedback Management: Merge Field Branching
  • Salesforce Surveys: Survey Templates
  • Salesforce Scheduler: Calendar Integration

Apps - Lightning Experience

Enhancements to mobile, flow, and actions to offer a better experience.
  • Dynamic Experiences Enhancements
  • Salesforce mobile app Enhancements
  • In-App Guidance Enhancements

Apps - Application Development

Simplify app dev with mobile SDK, subscriptions, and event stream.
  • Heroku Postgres: Streaming Data Connectors
  • Lightning Web Components for Mobile SDK
  • Safe Navigation Operator for Apex


Schedule Model Refreshes and Track Insights to keep up to date.
  • Write to external databases in Tableau Prep
  • Einstein Discovery: Fast Start Templates
  • Einstein Analytics Connectors for Snowflake

Employee Experience

Search, report, and create templates from inside the template library.
  • Template Library
  • Data Mentions
  • Template Usage Reporting Enhancements


Launch API solutions tailored to customer needs.
  • Anypoint Exchange: API Groups
  • Anypoint Design Center: API Design Collaboration
  • MuleSoft Connector for Salesforce Enhancements


Learn new skills for the new normal.
  • Einstein Recommendations for Trailhead
  • Trailhead GO Enhancements
  • In-App Guidance Enhancements


Strengthen digital fundraising, accelerate grantmaking and manage client intake & referrals.
  • Elevate
  • Grants Management
  • Case Management: Client Intake


Improve fundraising.
  • Elevate


Volunteer on mobile and track donations, disbursements, and reporting.
  • Philanthropy Cloud for Android
  • Disbursement Services Enhancements


Carbon Accounting made easy.
  • Data Gap Filling
  • Scope 3 Estimation Module


Get improved support, implementation services, and best practice guidance.
  • Help Portal Enhancements
  • 26 new and refreshed Accelerators
  • Datorama Jump Start Enhancements

See our additional releases for more Customer 360 product information and helpful resources.


Check out the Winter ’21 Release resources for demo videos, summary slides, and more.


Release Notes




Want to learn more about the Winter ’21 Release?

Sign up for Release Readiness emails and watch the Release Readiness Live videos.