While many adoption plans share common elements, it is crucial that you tailor your plan to your company’s unique structure and culture. Within that context, you’ll want to define your methods, obstacles, and measures.
As you set out to define your methods, think about the size of your company, the agility of your company, the average technical savvy of your team, and other key factors. A global organization may want to begin with a small pilot program as a proof of concept to build confidence and momentum. A smaller company may roll out the new digital vision across the company, supported by workshops run by champions of the change effort. And every company will want to involve IT early on in setting the approach for integrations and deployment.
Of course, no matter the methods you choose, you’ll need to anticipate and address obstacles. We’ve already talked about the potential challenges around training, but there are many other common issues, from entrenched leadership to legacy processes. Keep in mind, the remedy for most of these issues will start with buy-in. If your leadership is fully committed to change, your change effort will weather most any storm.
Finally, how will you know if you’ve succeeded? What measures will you rely on? Increased revenue, decreased costs, and an improved customer experience are all possible indicators of how well your teams have embraced the potential of their new tools. But your measures should be specific to your business and, again, be validated by your business leaders.
How can Salesforce Manufacturing Cloud help?
While many challenges will be clear from the get-go, others will present themselves as the process begins. So every adoption plan requires a method for assessing and responding to these emergent challenges. Manufacturing Cloud has several capabilities that can help.
You can create a Chatter group for your end users to capture ideas, feedback, and questions, then post links to training documents, FAQs, and other helpful resources. You can also measure adoption metrics (for example, logins, opportunities created, movement of leads through the funnel) and illustrate them on an easy-to-read dashboard for leadership review. And the Case object functionality in Manufacturing Cloud can easily help you capture internal enhancement requests.