Nebraska Medicine operates two hospitals and 39 specialty and primary care clinics throughout the state of Nebraska, with partial ownership in two rural hospitals outside their central hospital location, and a specialty hospital as well.
With these various locations with differing needs, this leading healthcare organization looked to Salesforce and MuleSoft for their interoperability work, both for their clinical and non-clinical systems. Currently, they use two core systems to manage patient care – Salesforce Health Cloud and EPIC, they took these systems, and working across Salesforce added MuleSoft to create a new API-led integration approach which enabled patient data to flow between both systems in real-time and keep their records accurate and up-to-date for patient data that was at staff fingertips when they needed it. More than 110 staff and contact center agents now use Health Cloud to update and create patient records, creating a 360-degree view of the patient across all systems and enhancing the quality of care.
With this, they utilized bi-directional sync between Epic and Health Cloud for real-time data feeds across: patient demographics, appointments, vaccinations, medications, guarantor and insurance information, admissions/discharge/transfer messages, and more.
Using Salesforce, teamed with the MuleSoft Accelerator for Healthcare, Nebraska Medicine has achieved a 150% increase in API consumption.
In this same regard, they have seen increased productivity and savings across their call center operations. In their first year working with Salesforce and MuleSoft for integration across Epic, Nebraska Med saw enhanced agent productivity that resulted in over $104K in realized savings, plus over $376K in realized savings from one call resolutions.
Now, they are taking this work across internal and external business solutions as they move forward with Salesforce.