How Payers Can Transform the Member Experience to Boost Revenue

See how your contact center can unlock cost savings & increase member satisfaction with Salesforce.

 
Nov 18, 2022

Members expect a lot more from healthcare organizations today. They want personalized treatment, low to no wait time, cost transparency, and trustworthiness. Unfortunately, many payers are struggling to find ways to optimize the member experience while keeping their costs low.

Meeting member expectations, especially while managing your margins, is no simple task, but doing so will help payers stand out from the competition. One area that can help move the needle is the contact center. Learn how Salesforce’s Payer Contact Center can reduce costs and transform the member experience by:

  • Building trust through consistent, personalized experiences
  • Increasing operational efficiency with unified data sources
  • Boosting call center agent productivity
  • Offering members omni-channel services and resources
 
 
 
 

Unlock cost savings and increase member satisfaction.

Learn how Salesforce’s Payer Contact Center can reduce costs and transform the member experience by:

  • Building trust through consistent, personalized experiences
  • Increasing operational efficiency with unified data sources
  • Boosting call center agent productivity
  • Offering members omni-channel services and resources
 

Complete the form to read the guide

Enter your first name
Enter your last name
Enter your title
Enter a valid email address
Enter a valid phone number
Select your industry
Select your country
Agree to all disclosures below.
By registering I confirm that I have read and agree to the Privacy Statement.
This is a required field
 

More Resources

 
 

Get timely updates and fresh ideas delivered to your inbox.