Although ICS+ had been using both enterprise resource planning (ERP) and customer relationship management (CRM) tools, most of its project management and custom billing was handled manually or in spreadsheets.
Having information spread across so many platforms made it difficult for the ICS+ team to have a complete view of project status across its client base. In turn, keeping up with so many moving pieces became a drain on employee productivity across sales, project management, and accounting. Plus, the cost of subscribing to multiple business technology products was adding up.
ICS+ left its hodgepodge collection of business technologies behind, moving to a streamlined solution centered around Salesforce and Salesforce Anywhere. Straightaway, Salesforce gave ICS+ a sole repository for client and project information, easily accessible to anyone on the team who needed it.
Thanks to more timely and accurate project management data within Salesforce, ICS+ can invoice and collect from customers faster, shortening its accounts receivables cycle by 15 days.