Learn about the latest innovations with the Summer ’21 Release in a Box

Use this enablement kit to get ready for the Salesforce release!

 

Time to read: 2 minutes

 
Amanda Lane
Product Marketing Manager, Salesforce
We incorporate the latest innovations into our products three times a year. The Summer ’21 Release brings hundreds of new products and features - that’s a lot of fresh ideas to keep you ahead of the game and maximize ROI. But how do you prepare your teams and become a release expert? By checking out the top innovations in the Release in a Box, of course!

What is Release in a Box?

The Release in a Box is an enablement kit to help you prepare and present a comprehensive preview of the Summer ’21 release to your leadership teams, stakeholders, and communities. Perfect for admins, developers, and business users alike, this deck includes the following:

  • A slide for each top innovation across the Customer 360
  • Screenshots for those visual learners
  • Demo videos walking through the benefits and functionality
  • Color coded legend signifying audience (admin, developer, or business user)
  • Licensing and availability information
  • Links to learn more!

What's new in Summer '21?

New in the Summer ’21 Release is Work.com’s Employee Concierge, which empowers employees to help themselves through self-service channels, and streamlines service requests so employees can spend more time being productive. Additionally, Service Cloud’s Workforce Engagement delivers exceptional service by routing work to the best-skilled agents at precisely the right time. Experience Cloud’s Content Scheduler allows you to easily set publish times and get an overview of all scheduled content within the CMS workspace. And lastly, Einstein Search is an enterprise search solution, which helps you get personalized results for every user and relevant results from natural language queries.

Want to learn more about customer-led innovation at Salesforce and see a few features in action? Check out the newly revamped salesforce.com/releases!

Summer '21 Spotlights

See the release in action with helpful use case videos

Trailhead

Explore the Summer '21 Release on our free learning platform

Innovation

Learn about Salesforce's history of customer-led innovation

 
 

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