New in the Summer ’21 Release is Work.com’s Employee Concierge, which empowers employees to help themselves through self-service channels, and streamlines service requests so employees can spend more time being productive. Additionally, Service Cloud’s Workforce Engagement delivers exceptional service by routing work to the best-skilled agents at precisely the right time. Experience Cloud’s Content Scheduler allows you to easily set publish times and get an overview of all scheduled content within the CMS workspace. And lastly, Einstein Search is an enterprise search solution, which helps you get personalized results for every user and relevant results from natural language queries.
Want to learn more about customer-led innovation at Salesforce and see a few features in action? Check out the newly revamped salesforce.com/releases!