Do this: Block 60 minutes on your calendar for a 45-minute one-on-one.
Why: Give yourself 15 minutes after the meeting to reflect on the interaction, and to document the next steps your employees need to take to reach their goals and address any upcoming challenges.
Do this: Never cancel. Just move and reschedule your one-on-one when conflicts arise.
Why: Consistency builds trust. Show how important the meetings are. Find the right balance of prioritizing customer meetings and employee one-on-ones.
Do this: Be present in the meeting. Put your phone away, take notes if you want, but only use your laptop if truly needed or if entering information into your customer relationship management (CRM) system. Err on the side of direct eye-to-eye contact. Give your employee the gift of focused attention and deep listening.
Why: Presence builds trust. You don’t realize how much an employee appreciates your presence until someone bestows the same level of attentiveness on you.
Do this: Come prepared with your questions.