So, how can public sector organizations modernize legacy systems and preserve the vast stores of crucial data locked inside? By adopting agile government IT solutions and technology that unify teams on a single platform. Today, they can do this with low-code solutions that can be configured to their needs in less time and at a lower cost than rebuilding traditional on-premises technology. That’s because organizations can reuse existing APIs, connectors, and templates. A shared view of their constituents enables collaboration between teams and empowers public servants to deliver intelligent, personalized experiences.
Importantly, this approach meets the public sector’s stringent (and unique) security requirements in many geographies globally. This includes multiple sources for control, so there can’t be a single point of failure. Further, security requirements can be embedded into all stages of the development lifecycle so customers can evolve with confidence.
Here’s how this all worked for the State of Indiana, where the Department of Child Services (DCS) needed a way to streamline collaboration between federal, state, local, and community partners. The state used Salesforce Customer 360 to build an intelligent government case management system to coordinate personalized care in real time. The technology integrates child support payments, health records, and case details, while also enabling employee needs such as scheduling. The state could have full confidence that this data was handled in the most secure ways possible, protecting the highly confidential information. This was critically important during the pandemic, when the health and safety of children and employees was the top priority.